Our Services
Our continuum of behavioral health services is designed to “meet you where you are” on your journey to recovery and wellness. Whether you need immediate crisis stabilization, same day access to assessment and treatment, or are looking for routine outpatient care, peer and family support services or access to a pharmacy for behavioral health medications, we can help support you throughout the recovery process. This page outlines our Crisis and Walk-In Services.
Call 1-888-573-1006 Anytime, Day or Night
If you need immediate help for a mental health or substance use crisis – our 24/7 Mobile Crisis Team can come to your location for crisis stabilization and support.
Crisis & Same Day/Walk-In Services
C3356 offers crisis stabilization and emergency care for people experiencing a mental health or substance use/addiction crisis and services for individuals who desire immediate access to assessment, treatment and support for behavioral health needs. Click on the links below to learn more about each service:
Descriptions for Crisis & Walk-In Services
RHA Mobile Crisis Helpline & Hours
Call 1-888-573-1006 MCM Services Are Available 24/7/365 – Call Anytime Day or Night
RHA Mobile Crisis Management Services (MCM)
If you are experiencing an acute mental health or substance use/addiction crisis and cannot come to the C3356 Center for immediate stabilization and treatment, you can call our 24/7 Mobile Crisis Team at 1-888-573-1006. If needed, the experienced clinical professionals on our MCM team can come to your location for safe on-site crisis stabilization and support.
How Can Mobile Crisis Services Help Me?
When you call our MCM Team, a qualified team member will speak with you on the phone to learn more about your situation and your crisis needs. If having an MCM Team member come to meet you at your home or another safe location is the best response for your situation, an MCM Team member will be dispatched to meet you.
Because the team covers a large geographic area, time is required to get to you. The wait for the team member could be as short as 30 minutes or as long as 2 hours. Every attempt will be made to reach you as soon as possible and our MCM Team will stay in touch with you during this time. Our MCM Team will support you in creating a safety plan, identifying your resources and becoming stable. They will assist you in identifying your next steps, including an appointment for a further assessment, recovery planning, and treatment. If you are not able to become stable at home or in your community, our MCM Team will offer to assist you in coming to C3356 to utilize our Behavioral Health Crisis Center and Walk-In services.
Please Note: If you have a serious medical concern, the MCM Team will support you in calling 9-1-1 for emergency medical services and possible referral to a hospital emergency department.
When Should I Call MCM Services?
Call our MCM team whenever you or someone you know can answer “Yes” to any of the following questions or if you simply feel the need for extra support and are unable to come to C3356 for treatment:
- Are you living with depression?
- Do you experience extreme mood swings or feel like your emotions are out of control?
- Do you have thoughts about suicide?
- Do you struggle with substance use/addiction to alcohol, opioids or other drugs and desire treatment?
- Are you going through withdrawal from a substance?
- Are you experiencing hallucinations or having disturbing thoughts about yourself or others?
- Have you noticed any out of control, irrational or distressing behaviors related to mental health concerns or substance use?
What Should I Know About RHA Mobile Crisis Services?
Anyone may call for MCM services
You can call for yourself or someone else.
We can come to your location
If needed, we can come to you at your home, at work, or anywhere in the community where the crisis occur
No appointment is necessary for MCM Services
Just call us at 1-888-573-1006 anytime for support
No cost to you
No insurance is needed & there are no out of pocket costs for the caller or the person in crisis
Services when you need them
MCM Services are just a phone call away 24 hours a day, 7 days a week, 365 days of the year
We offer follow up treatment and support
We link you to treatment that suits your needs and continue to support you until you are able to begin
We link you to treatment that suits your needs and continue to support you until you are able to begin
Our Mobile Crisis Team serves the following 11 counties in Western North Carolina:
- Buncombe
- Henderson
- Transylvania
- Polk
- Rutherford
- McDowell
- Alexander
- Caldwell
- Mitchell
- Madison
- Yancey
For Mobile Crisis Services in Western North Carolina outside of these counties, please call the 24/7 VAYA Health Crisis Line: 1-800-849-6127
Same Day Access Walk-In Clinic
Same Day Access Walk-In Clinic – Upstairs at C3356
C3356 provides a welcoming place where you can walk in anytime without an appointment and talk with a staff member about your current situation and needs. You will learn about options for treatment, support and resources.
Hours Monday – Friday, 8am – 5pm
For Routine Services
For routine information and assistance, you can enter the main front door entrance on the Upper Level of the building Monday through Friday, 8:00 AM until 5:00 PM.
For Crisis Support
If you are having a crisis, you will participate in a crisis assessment and may go to the Behavioral Health Crisis Center on the first floor. You will be in a safe area with comfortable furniture and staff who can support you. When you feel more stable, you can make a plan to leave the urgent care, stay safe at home or with friends, and return for outpatient services the next day. If you have a behavioral healthcare provider other than RHA, you will be assisted in planning to return to your previous provider the day after you leave the Crisis Center.
If you continue to be in crisis for most of a 24-hour period, you may go to our facility-based crisis program, The Neil Dobbins Center, located on the first floor of C3356. There, you will continue to participate in assessment and treatment in a calming and comfortable environment.
Same Day Walk-In Clinic Hours + Location
8:00 AM to 5:00 PM Monday – Friday. No Appointment Is Necessary. Upper Level /Second Floor – enter through front door/main entrance
Call 1-888-573-1006 to contact the MCM team serving 11 WNC counties.
Services Are Available 24/7/365 – Call Anytime Day or Night
Behavioral Health Crisis Center
Crisis Services are available 7 days a week at the Behavioral Health Crisis Center. Call ahead for information on hours: 828.254.2700.
You can come to the C3356 Lower Level Entrance anytime, any day of the week, without an appointment to talk to someone and receive support. Behavioral Health Crisis Center staff will greet you and listen as you share information about your current situation and needs. Then, you will learn about options for treatment, support and resources.
What Should I Expect When I Arrive at the C3356 Behavioral Health Crisis Center?
If your situation is a crisis or emergency, you will participate in a crisis assessment in a safe area with comfortable furniture and staff who can support you. Nursing staff will provide a brief evaluation of your physical condition, including checking your heart, lungs, and your neurological status, as well as checking your blood alcohol level. If you are experiencing any medical condition that requires immediate treatment, the staff will assist in referring you to the Mission Health Emergency Department.
When you feel more stable, Behavioral Health Crisis Center staff members can help you develop a discharge plan as you leave the Crisis Center to stay safe at home or with family/friends, and return for follow-up crisis or outpatient services the next day. If you continue to be in crisis for most of a 24 hour period, you may go to our Facility-Based Crisis & Detox program, the Neil Dobbins Center, located on the Lower Level of C3356, the same floor as the Behavioral Health Crisis Center, where you will have a secure and comfortable place to stay while you continue to participate in assessment and treatment.
Behavioral Health Crisis Center Hours + Location
Behavioral Health Crisis Center services are available every day on the Lower Level/1st Floor – enter through the Lower Level Entrance. No appointment is necessary, but call ahead to confirm hours: 828.254.2700.
Call Us: 828-254-2700
Facility-Based Crisis & Substance Use Services (The Neil Dobbins Center)
If you need to stay in a safe place for more than 24 hours (up to several days) in order to become stable enough to return home, you may be admitted to the Neil Dobbins Center, our Facility-Based Crisis and Substance Use program, located within C3356 on the Lower Level. The Neil Dobbins Center (NDC) provides many services, including ongoing assessment, Medication Assisted Treatment Therapies (MATT), Peer Support Services, therapy and additional services as needed to help you establish your strengths and make a plan for recovery. You will see a doctor who will work with you and the other members of your treatment team.
This program provides your meals, your medications, and a safe and comfortable bedroom and “scrubs” to wear during your stay. While a friend or family member may bring you to this program, they will not remain with you during your stay, and you should not bring personal items or extra clothing with you. Any items you bring will be stored for you while you remain at the NDC. The Neil Dobbins Center is unable to provide space and care for pets and animal companions other than service dogs. However, staff can assist with recommendations for pet care while you are away from home.
An important part of the planning process is preparation for your return home and/or arranging for further treatment as you continue on your path towards recovery. You will work with our support team to create a safety plan and an ongoing recovery plan, including options for your health care and treatment, and connections with community resources. Some individuals may need a higher level of care after being at the Neil Dobbins Center and will be referred to inpatient services or other appropriate treatment settings. If this is your need, you will be at the center of the related planning.
The Neil Dobbins Center provides treatment for individuals who voluntarily seek treatment
Facility-Based Crisis & Detox
(The Neil Dobbins Center) Hours + Location
The Neil Dobbins Center operates 24 hours a day, 7 days a week Lower Level/1st Floor of C3356
Call Us: 828-253-6306 for more information
Neil Dobbins Center Fax: 828-210-1404