From Clinician to NC Behavioral Health Director – Rachel Kilgore Shares What It’s Like to Work for RHA

Rachel Kilgore, Behavioral Health Director for the Concord and Lexington offices in North Carolina, began her career at RHA providing direct support. Nearly nine years and four positions later, Kilgore interviews and hires candidates to fill a wide variety of Behavioral Health positions in her offices. We interviewed her to learn more about her career path and the available jobs at RHA. 


Why did you apply to work for RHA? 

I love the values, the mission, the core of this company; I love the fact that we treat the people we serve like they are a part of our RHA family.   

During your time working here, have you experienced any opportunities for career advancement? 

One of the things I value most about RHA is the opportunity for growth. I began my career at RHA in Wilmington as a clinician in a facility-based crisis center. I have worked in four different positions, moving from direct support to leadership. This November, I will celebrate 9 years working with RHA, and I’m really proud of that accomplishment. 

What inspires you about your work in Behavioral Health services? 

I’m inspired by seeing the difference we make in individuals’ lives. If RHA’s services did not exist, many people we support would likely be hospitalized, institutionalized, or struggle in some way to find quality of life. We make a huge impact, and I just love being a part of it. My career is rewarding because I get to see and experience the positive outcomes of the individuals we serve. 

Tell me about a favorite memory you have working for RHA. 

While working in Wilmington, one individual consistently came in and out of the facility-based crisis center. Essentially, inpatient detox had become a recurring part of her addiction process. After several admissions, I sat down with her to have a conversation. I asked her about her goals and what she envisioned for her life. She told me that she didn’t care for herself because she didn’t feel like anyone else cared about her. Through further conversation and discussing some treatment options, she decided to explore our Substance Use Intensive Outpatient Program. She successfully graduated! I remember being at the graduation in tears (because that’s just who I am), and I asked her how she was able to successfully graduate from the program. She said that when I, a person who did not know her, showed her empathy and care, she began to want more for her life and to take better care of herself

How would you describe RHA’s work culture and environment? 

RHA allows us the opportunity to expand our wings, learn, grow, and develop. In each office I’ve worked in, I’ve I felt that the culture is that of a work family, not just a workplace. 

Since you are involved in the interview and hiring process, what qualities do you look for in potential candidates? 

I look for people who are honest, trustworthy, and can work both independently and within groups.
Since we rely on every team member to be committed to providing quality services, I look for people who are passionate about the work that we do at RHA. We work with people, so it’s important that potential candidates have a passion and a drive for Behavioral Health services. 

What kinds of jobs are available in Behavioral Health services? 

We are looking to hire many positions! We have open positions for associate professionals, which are entry-level positions for people with bachelor’s degrees. We also have open positions for qualified professionals, which require either a bachelor’s degree in the human service field and two years of experience or a bachelor’s degree in another field and four years of experience. We are always seeking licensed clinicians. We are also always seeking peer support specialists, who are people with first-hand recovery experience willing to help others in recovery. 

Why should someone consider applying to work in Behavioral Health services with RHA? 

RHA is a growing, passionate company. Because we thrive by retaining our employees, RHA offers opportunities for career advancement and incentives for continuing education. Honestly, I have stayed at RHA for almost nine years because I have fun here! I’m loyal to RHA because I believe in this company. I tell anyone who will listen how much I love my job and the people I work with. 

Are you or someone you know seeking a fulfilling opportunity to provide mental health and substance use services? Visit to explore RHA’s open jobs and apply today! 

RHA Health Services Announces New President and Chief Operating Officer


Jennifer Lineberger Promoted to RHA’s President

Please join us in extending congratulations to Jennifer Lineberger, who has been appointed as the President of RHA effective March 1, 2024. Jennifer started as a direct support staff before embarking on her career at RHA in 1998, progressing through various roles such as Administrator, VP, and RHA’s Chief Operating Officer since 2009.

As Jennifer assumes the role of President, she brings with her a remarkable blend of business acumen, integrity-driven leadership with a touch of wit, and a steadfast commitment to keeping people at the center of all we do. With these guiding principles, Jennifer is dedicated to fostering a culture of excellence, innovation, and collaboration.

Jennifer’s leadership has fostered growth for others, and she is committed to nurturing talent and empowering individuals within our organization to reach their full potential.

The organization is honored to have Jennifer leading the way, and we are confident that under her leadership, we will continue to achieve remarkable success and make a positive impact in the industry.


RHA Welcomes Robert Ham As Chief Operating Officer- IDD Services

We are delighted to announce the newest addition to our RHA family, Robert Ham. With a rich background in various facets of supporting individuals with IDD, Robert brings a wealth of experience and a genuine passion for making a difference.

From his humble beginnings as a DSP to his leadership roles overseeing IDD supports in different states, his journey reflects a deep commitment to serving others. Robert’s approach to leadership, rooted in building strong teams, fostering trust, and promoting transparent communication, perfectly aligns with RHA’s core values.

On a personal note, Robert holds a BBA in Accounting and an MBA, and is a retired CPA licensed in TX. Together with his wife Jenny, they enjoy music, travel, and spending time with family and friends. While Jenny is deeply involved in dog agility competitions with their dog Tango, Tango hasn’t quite developed the same passion yet!

Having been acquainted with RHA for many years, Robert has long admired our organization’s dedication to quality and excellence in IDD support services. With Robert joining our team, we are confident that we will continue to uphold these standards and make a positive impact in the lives of the individuals we support.

Please join us in extending a warm welcome to Robert as he embarks on this new journey with RHA on March 4, 2024.

RHA Implements Accessible Technology in Everyday Life

RHA Health Services is committed to learning about, exploring, and cultivating the use of technology in everyday life. RHA’s office in Memphis, TN, recently implemented focus groups and a technology table at their location.

We reached out to TN Senior Vice President Margaret Gartlgruber to learn more:
“RHA Memphis is in the process of becoming accredited with SHIFT, an online education and accreditation platform that is advancing and standardizing Technology First best practices and programming. As a component of our accreditation process, several RHA Enabling Technology Committee members facilitated a focus group comprised of people supported, direct support staff, and clinical staff of the Memphis Unit. The focus group helped us identify key questions regarding Enabling Technology as a component of RHA’s person-centered support model. We had a productive and engaging discussion that will help us shape how we approach the implementation, training, and monitoring of enabling technology in our service delivery system.”

The Technology table, coordinated and implemented by Assistive Technology Professional Bruce Jones and Chief Information Officer Denise Redfearn, is a prototype to be reproduced in other locations. Available technology included Echo Dot, Echo Microwave, Echo Show 8, Echo Wall Clock, Nest, Ring doorbell, lighted water temperature indicators, voice-controlled patio lights, and smart plugs. RHA aims to implement progressive and accessible technology to enhance the lives of the people we serve. As we learn of new technology that furthers our mission, we look forward to offering even more options. The Technology table is a fantastic opportunity to display and demonstrate the benefits of our current technology.

“The table demonstrates our available technology to persons supported, staff, and other stakeholders,” said Gartlgruber. “We want to ensure that everyone becomes familiar with and excited about the possibilities of Enabling Technology!”

Thank you, RHA Memphis, for leading the way and representing RHA’s mission to implement accessible technology in everyday life!

RHA Welcomes Mickey Atkins as New President for North Carolina, Georgia, and Pennsylvania

RHA has carefully considered candidates as RHA’s President since the departure of Nick Sulaiman. We are pleased to announce the search is over as we welcome Mickey Atkins as RHA’s President of North Carolina, Georgia, and Pennsylvania.

“Our company was built on highly relational and dedicated leaders with exceptional experience in serving people living with an intellectual disability, and mental health or substance use needs. Serving this community is one’s greatest honor, and Mickey demonstrates this commitment and experience,” says Jeanne Duncan, RHA’s Chief Executive Officer.

A healthcare executive with almost 30 years of experience in both growing and managing community-based healthcare companies, Mickey’s career started as a CPA and CFO. During these years, he managed all financial aspects of the company, along with acquisitions and legislative efforts.

In 2006, he moved into the CEO role for D&S Residential Services. During his 15-year tenure with D&S, he built a strong management team and ensured the company’s quality remained at the forefront of operations. His dedication to supporting individuals through a person-centered approach was the foundation of the company’s mission and vision.

“I am thrilled to be joining a team that I have admired for some time. This opportunity to continue to support individuals in the community as part of RHA Health Services is exciting and I look forward to sharing my knowledge and skills with the team to add to the great work already being done,” says Atkins.

Mickey lives in Austin, Texas with his wife of 36 years. He has two daughters and one granddaughter. He likes playing golf with friends, traveling with his wife, and listening to good singers/songwriters of country music.

Celebrating RHA’s Longest Tenured Nurse for National Nurses Week

RHA’s longest tenured nurse, Marietta “Cookie” Lofton, is celebrating 43 years at the place Where Humans Bloom! This National Nurses Week, RHA expresses our profound gratitude for Cookie and all our nurses dedicated to providing excellent care for the people we serve. We asked Cookie a few questions to get to know her better. 

Describe your role with RHA and overall industry experience.

Cookie: I began my career with RHA in 1980 as a Direct Care staff member on 3rd shift. Over the years, I have been fortunate to fulfill various roles with the Bear Creek facility as an LPN and RN. Currently, I am the RN Team Leader on Blue Bayou. I feel that my integrity, trust, and loyalty to others within the Bear Creek organization has been influential in developing a better medical team and therapeutic relationships with the individuals and families we serve. 

Why nursing? Tell us what inspires you about your work with RHA. 

Cookie: I had never considered a career in nursing, but I feel God always puts the right people in my path to steer me in the right direction. One day while assisting a nurse, she told me that I should become a nurse because of my enjoyment in helping others. So, I began my journey to become the nurse that I am today! I became an LPN in 1991, a RN in 1999, and earned my BSN in 2008.  

Tell us about a time you made a difference in someone’s life through your work.

Cookie: Every day that I have a chance to advocate, promote positive choices, and encourage independence, I feel that I have made a difference in an individual’s life. Throughout my tenure at Bear Creek, I have had opportunities to empower and enrich the lives of individuals who inspire me every day; their unconditional love still melts my heart and makes me smile! 

Outside of RHA, what are your passions and hobbies? 

Cookie: My faith in God and family are two of my strongest passions. I love being grandma to my granddaughter and grand dog. My hobbies include curling up with a good book, shopping for a great sale, or watching Lifetime and Hallmark movies. 

If you’re looking for a rewarding career making a difference in the lives of others, visit and join our team of dedicated professionals at RHA – Where Humans Bloom! 


RHA Health Services Appreciates Our Passionate Teachers

Did you know that RHA Health Services employs teachers at many of our service locations? This Teacher Appreciation Week, we want to express our deepest gratitude for their selfless dedication to the people we serve. To celebrate, we reached out to two teachers to learn more about their stories. Bonnie Robbins and Quin Crandle work at our Tar River location, a residential facility for medically complex children in Greenville, NC. Keep reading to learn more about them!

Describe your role with RHA and overall industry experience. 

Bonnie: My passion has always been to work with special needs students, and I am now in my 39th year as a Special Education Teacher. I worked for the state for 31.5 years and served in many positions. I have been a department chair, exceptional children’s contact person, testing coordinator, and behavior specialist. I tried retirement and it just wasn’t for me! 

Quin: I have been with RHA Health Services for over 20 years. Through the years, I have experienced “ups” and “downs” while teaching. The ups outweigh the downs, thanks to the children that have been admitted into this facility.  

Why teaching? Tell us what inspires you about your work with RHA.

Bonnie: I knew at an early age that I wanted to teach students with special needs. I began volunteering with Special Olympics and I knew that this is where I was destined to be. The children at RHA inspire me every day. They greet me daily with smiles on their faces and no matter how bad I feel, they can turn it around with their laughter. I can come in to teach and feel better because my struggles cannot compare to what some of these children go through. If they can smile and be happy, then so can I. 

Quin: Teaching is a great profession and experiencing these children achieving different milestones makes my role so rewarding. What inspires me the most is seeing these children accomplish things they were told they would never be able to do. RHA provides me with the tools to build upon my knowledge as a teacher and to achieve the best outcomes in my role. 

Tell us about a time you made a difference in someone’s life through your work. 

Bonnie: I look at the students and say, “This is what we are going to do today, and you can do it.” My saying is, “You can do ANYTHING!” I have had the privilege of helping many students become productive citizens with employment and the ability to care for themselves. 

Quin: I am a positive influence that helps my coworkers experience the true purpose of their work through correct training. When they allow the smiles on these children’s faces add meaning to their days, it increases their motivation to come to work and see the children happy! 

Outside of RHA, what are your passions and hobbies? 

Bonnie: I love to travel, even if it is just a day trip. I have traveled to many places, and I will continue to travel as much as possible. I especially enjoy reading and being by the water, lake, beach, pool, etc. 

Quin: Outside of work, I am a caretaker for my family members. I am also a crafter and use my creative skills to supply people in the community with custom-made items. I enjoy seeing the reactions on their faces when they receive their products. I have a strong passion for working with people with special needs.  

If you’re looking for a rewarding career making a difference in the lives of others, visit and join our team of dedicated professionals at RHA – Where Humans Bloom! 


Nurses Week 2023: A message from RHA’s Chief Nursing Officer Robin Correll

Happy Nurses Week! We’re excited to recognize and celebrate RHA’s extraordinary team of nurses across many specialties; including caring for newborns with medical complexities, and people with intellectual and developmental disabilities or behavioral health needs. 

We truly have the best nurses. They demonstrate exceptional compassion and dedication, going above and beyond to ensure we’re providing high-quality care for the people we serve. 

Our nurses make a world of difference in the lives of people we serve, and we are grateful for their tireless effort. Please join us in thanking our nurses for their hard work and unwavering commitment to the health and well-being of others! 

– Robin Correll, Chief Nursing Officer  

Celebrating Western North Carolina’s Employees of the Year

RHA is proud to celebrate these outstanding employees named 2022 Employees of the Year!

Each month, Behavioral Health services directors in Western North Carolina name an Employee of the Month from which they annually select an Employee of the Year. Congratulations to the following employees who have worked hard for this award!

Brooklyn S. is an Employment Specialist with RHA’s Individual Placement Support Team. She is currently working towards a Clinical Mental Health Counseling degree from Gardner-Webb University. Brooklyn says, “I have always had a passion for helping those with mental health and substance use issues. My ultimate desired outcome is to obtain my PhD in psychology, so that I can continue to help the community that I serve and to have a greater impact in the lives of others.”

Brooklyn’s coworkers say:Thank you, Brooklyn, for the outstanding work you do! Brooklyn is consistent with serving members of IPS get and maintain employment, completing her documentation, and building bridges and partnerships with community stakeholders.”


RHA Team Leader Shemeca R.Shemeca R. is a Team Leader with RHA’s Comprehensive Case Management (CCM) Program. She started her career as a Qualified Professional with RHA’s Asheville-based Community Support Team, and after progressing to a Team Leader role, has grown the CCM program into the success it is today. 

Shemeca’s coworkers say:Shemeca leads by example, supporting not only her staff in being successful but also those individuals supported by CCM.”   

“Shemeca expects from others only what she will do herself. She is all in when it comes to helping and doing the ‘dirty work’ when necessary.”

RHA Licensed Clinical Addiction Specialist Catherine L.Catherine L. is a Licensed Clinical Addiction Specialist. She is currently working to obtain a Mental Health license                                       

Catherine’s coworkers say:Catherine is extremely dedicated to her job. When I think about what it takes to be a great mental health and substance use therapist, I think about Cat. It’s amazing how well she balances the job, especially since she has been in the field for so many years.”                                

“Cat contributes to our team anywhere she sees a need. She has provided transportation to many of the individuals she serves just to help them get to groups to continue in their recovery journeys.”

Adaptive Technology Professional Bruce J.Bruce J. is the Adaptive Technology Professional in RHA’s Information Technology department.          

Bruce’s coworkers say:We are so appreciative of Bruce. He is a calm presence when we are experiencing IT panic. Not only is he incredibly competent in his job, he shows such patience with those of us who are less technically inclined.”                                                    

Bruce puts aside his own agenda on a busy day to help staff members who are struggling with IT issues. He responds quickly to IT struggles and maintains respect and professionalism as we try to navigate new computer systems.”

Employee Spotlight: Celebrating RHA Team Leads at the Place Where Humans Bloom!

Carlina S. and Nicole K. are Team Leads in North Carolina who recently celebrated five years with RHA.

Carlina is a Peer Support & Bridge Home Team Lead for RHA along the coast of North Carolina. Carlina began her journey at RHA as a Qualified Professional on the Transitional Management Services team in New Bern, a role she filled for a little over three years before transitioning to her current role as Team Lead over the Peer Support Team almost two years ago. In her current role, Carlina has been an instrumental part in establishing two new Trillium Bridge Recovery Homes in Greenville, North Carolina. Under Carlina’s leadership, the programs have seen such impressive success and growth in the Community Peer Support team’s caseload that they were able to split the team into two community Peer Support teams – one serving Greenville and New Bern, and the other serving Craven, Carteret, Edenton, and Elizabeth City.

Carlina is admired by her coworkers and has been referred to by peers as a great example of a strategic leader.

Nicole K. is a Transitional Management Services (TMS) Team Lead, also located along the east coast of North Carolina. Since Nicole came on board five years ago, she has been instrumental in training leaders within the company — Carlina being one of them.

Nicole maintains a full caseload and is often the first point of contact by Trillium Health Resources when they have a new member who needs to be transitioned to a TMS team in the New Bern area. Nicole is reported as  willing to drop everything to see a new individual and get them started with services. Coworkers described Nicole as a leader that is invested in the wellbeing of people, and someone who would willingly sacrifice anything to help a person supported.

We are so grateful to have Nicole and Carlina at RHA, and for the work that they are doing to help people we support live their best lives.

Interested in joining our team? Visit to view available positions near you.

We’re Hiring! – Talent Acquisition Lead Shares About RHA’s Open Positions

As we expand and evolve, RHA is always seeking to fill open positions. From business to operations to healthcare, we offer a variety of opportunities for all experience levels. 

RHA's Talent Acquisition Lead Amie Sevier

We reached out to Talent Acquisition Lead Amie Sevier to share more about her work, RHA, and what potential applicants should know. 

Q: Can you describe your role with RHA and overall industry experience?   

A: As the Talent Acquisition Lead, my role is to lead the Talent Acquisition/Recruitment team to attract and connect talent at RHA. We work with the Operations team to connect candidates with the opportunity to make a difference in the lives of the people we serve across Georgia, North Carolina, Pennsylvania, and Tennessee. I started in December 2020 as the first centralized Recruiter at RHA, and our team now has more than five members. I have 11 years of Recruitment experience in different industries, and I love having the opportunity to work with and hire passionate professionals! I love what I do because I am constantly learning from others, and I get to help develop and build the teams that stand behind our company.  

Q: What inspires you about your work with RHA? 

A: I am inspired by all we do for the community and the passion of our staff who work to provide opportunities for people to live more independent lives. I learn every day from the people at RHA, working in the community to make a difference by providing needed services I never knew existed. In Recruitment, we are inspired to keep doing what we do each day so RHA and all its great programs can keep providing for the communities we serve. 

Q: How would you describe RHA’s work culture and environment? 

A: RHA as a company is all about passion for the people we serve, and this shines through our staff. The Operations staff does everything they can to serve the unique needs of intellectual and developmental disability (IDD) services, mental health support services, and substance use services. Starting my job in 2020, I witnessed this passion when everyone came together to keep our services running as optimally as possible. 

Q: What kind of jobs are available with RHA? 

A: We have a little bit of everything at RHA, literally from hairdressers to psychiatrists! Most of our workforce are Direct Support Professionals, entry-level positions who provide care for the people we serve. These positions are 24/7, with a variety of schedules available, making them a great fit for someone in school or starting their career. We also have available positions in a variety of programs and services within the IDD and Behavioral Health space. My team and I like to say, if you are interested in working in one of the states we serve, we can find a job that suits your current needs and allows you to grow or “bloom” professionally at RHA. 

Q: What qualities and skills does RHA look for in potential candidates? 

A: We look for passion to support the people we serve, responsibility, innovation, a strong work ethic, and a teamwork mindset. 

Q: Why should someone apply to work with RHA? 

A: To state our tagline: At RHA, Where Humans Bloom, we give our staff the chance to grow and learn. If you want to make a difference in the lives of people living with intellectual/developmental disabilities or behavioral/mental health needs, there is a place for you at RHA. Explore the variety of services we provide to find the right fit for you and submit an application. We want to hear from you! 

Visit or email to learn more about available positions and apply now!