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RHA Health Services Provides Personalized Care Through Alternative Family Living

RHA is pleased to offer high-quality Alternative Family Living (AFL) services throughout North Carolina.

AFL is an innovative model of care, providing support and care for disabled adults and children who require help with day-to-day activities and whose needs can be met by an individual or family in a natural home setting. We asked Beverly Williams, an AFL Services Provider, some questions about her experience providing this unique form of care from her home.

Describe your role with RHA and overall industry experience.

Beverly: I am an AFL Services Provider with RHA Health Services in Fayetteville, NC. I provide a loving, safe, secure, and nurturing environment in my home for an individual with intellectual and developmental disabilities. RHA took what I brought to their company and enhanced my skills and knowledge through their continuous education and hands-on classes. In the healthcare field, education never ends! Before working with RHA, I was certified and trained to care for individuals with G-tubes, urinary catheters, colostomies, and tracheotomies, equipping me to care for the individual I support. The nurses at RHA provide continuous training so I can continue to meet the individual’s healthcare needs.

How and why did you become involved as an AFL provider?

Beverly: I saw the importance of quality care when my ailing parents required assistance taking care of themselves. When they passed away, a fire was ignited in me to care for someone else. It turned out to be my true passion.

What does your daily life look like as an AFL provider?

Beverly: We start our day ensuring ADLs (activities of daily living) are taken care of. Then, I incorporate our daily activities. For example, I like working in my flower garden, and the individual I support likes being with me. We also plan daily activities of her choice, such as going to Walmart, going to the park, or watching Lifetime movies together.

Tell us what inspires you about your work with RHA.

Beverly: I am inspired when I see someone thriving and progressing to their fullest potential. No matter how small an accomplishment may seem, it is a very big accomplishment for them.

Tell us about a time you made a difference in someone’s life through your work.

Beverly: When I cared for my parents in my home, I provided not only physical but emotional stability. When that stability is provided for a person, it improves their quality of life and, in most cases, prolongs their life.

What would you say to someone considering becoming an AFL provider?

Beverly: I would tell them they must be genuinely interested in helping others, because being an AFL Services Provider demands dedication and passion. They must possess patience and be committed to the calling. If you have those qualities, being an AFL Services Provider will be very rewarding for you and the person you serve.

Are you interested in becoming an AFL Provider or learning more about these services? Visit our website to learn more: rhahealthservices.org/disability-services/disability-services-in-north-carolina/

Employees Find Recovery Support at the Workplace Where Humans Bloom

As the place Where Humans Bloom, RHA strives to create a supportive environment for not only the people seeking our services, but employees providing them. Many of RHA’s Behavioral Health services employ Certified Peer Support Specialists (CPSSs) with personal recovery experience. We reached out to Krista Engels, Behavioral Health Regional Director in Asheville, NC, to learn more about Peer Support and how RHA encourages CPSSs in their recovery journeys.

Who are Certified Peer Support Specialists (CPSSs) and what services do they provide?

CPSSs are individuals who share their personal recovery journeys to inspire people seeking services through RHA. In Western North Carolina, they provide various groups and individual sessions through the Peer Living Room (PLR). The PLR is open to everyone in the community; a person does not have to be receiving support services from RHA to access the space. Groups are offered twice daily, and individual sessions are offered as needed. CPSSs also offer case management and assistance accessing community resources, shelter, food, employment, and more.

What is unique about Peer Support Services (as compared to other mental health/substance use services)?

Peer Support Services facilitate reciprocal relationships between CPSSs and people served that are defined by their commitment to help each other move towards what they want and away from what they do not want. CPSSs share their own stories to help others consider how their beliefs and assumptions have influenced their reality, understanding, and life choices. Peer Support Services foster intentional, active, mutual engagement throughout recovery.

What qualifications and qualities does RHA look for in CPSS?

A CPSS must self-identify as an individual in recovery from a mental health/substance use disorder, complete certification training in recovery support skills, and adhere to a code of ethics. Recertification is required every two years. The ideal CPSS can cultivate relationships and build trust, and demonstrates respect, empathy, and the ability to share mutual experiences.

How does RHA support CPSSs in their recovery?

RHA ensures Peer Support work is recovery-based, person-centered, voluntary, relationship-focused, and trauma-informed. We support CPSSs through validation, encouragement, empowerment, and by highlighting their individual strengths as people in recovery. RHA is committed to providing opportunities for continued education, ongoing internal training, supervision, and CPSS support groups.

Describe a time CPSSs made a positive impact in the life of a person served by RHA.

CPSSs worked alongside an individual who was actively using substances for decades, lost contact with family and friends, and had multiple DUIs, inpatient placements, and monthly detox hospitalizations. He was participating in Substance Use Intensive Outpatient Treatment and accessed the PLR at the recommendation of his clinical team. While receiving encouragement and support from CPSSs at the PLR, he attended outpatient treatment 3 hours/day, 3 days/week for 15 weeks. He stayed committed to sobriety and was placed in a local recovery home after graduating treatment. He has since maintained his recovery, reconnected with family and friends, and obtained employment. When he needs connection and support, he continues to seek out Peer Support via the PLR.

If you or someone you know could benefit from compassionate, mutual support during recovery, Certified Peer Support Specialists are here to help. Visit rhahealthservices.org/behavioral-health-services/ to find Peer Support and other Behavioral Health services near you.

RHA Health Services Celebrates Direct Support Professionals for DSP Week 2023!

We’re celebrating Direct Support Professional Week (September 10-16, 2023) by highlighting our outstanding DSPs.

RHA’s marketing team recently reached out to administrators in Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee with a simple request: help us identify DSPs who are blooming at RHA. They identified over fifty DSPs who are going above and beyond to provide quality care to the people we support.

Below are some of their stories, words of wisdom, advice, and more.

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP has the heart to take care of and assist others. 

What do you enjoy the most about being a DSP?
I enjoy the opportunity to make a difference in someone‘s life. 

What is one of your favorite memories from your time as a DSP?
While staying at the NC Start East Center, a person I supported improved their health by learning coping skills, exercising, and eating healthy meals. 

What would you tell someone who is considering becoming a DSP with RHA?
Understand the population we serve and why it’s important that DSPs create positive experiences for them. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP understands all that is required to fulfill their duties and obligations. 

What do you enjoy the most about being a DSP?
I enjoy gaining knowledge and understanding. I am thankful for my training in medical care and the people I’ve met and formed friendships with. 

What is one of your favorite memories from your time as a DSP?
My favorite memory was feeling respected by my coworkers when I was named DSP of the Year. I’ve also loved watching the progress made by the people I’ve supported throughout my 13 years with RHA. 

What would you tell someone who is considering becoming a DSP with RHA?
It’s hard work, but very fulfilling. Your hard work pays off when you receive love and respect from your people supported, coworkers, and management. I feel blessed to have been hired at RHA. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP always puts people supported first and cares for them to the best of their abilities. 

What do you enjoy the most about being a DSP?
I enjoy just being around all the individuals. 

What is one of your favorite memories from your time as a DSP?
My favorite memory as a DSP was taking the kids to the Marbles Museum. Seeing them enjoy the different activities made me happy. 

What would you tell someone who was considering becoming a DSP with RHA?
Working as a DSP is a fun experience, and all the people supported have been loving. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP loves helping people. They show respect to the people supported and receive respect in return.    

What do you enjoy the most about being a DSP?
I love helping the people we support. It makes me happy when they’re happy! I try to go above and beyond my duties, and I enjoy helping out my peers.  

What is one of your favorite memories from your time as a DSP?
One of my favorite memories was the RHA talent show. The people supported enjoyed it and talked about it for a long time.      

What would you tell someone who was considering becoming a DSP with RHA?
I would tell them it’s a very rewarding, satisfying job. I enjoy it and can’t picture myself doing anything else.   

 

What does it mean to you to be an outstanding DSP?
I’m beyond flattered to be nominated again for DSP Week. Every day, I try to be an outstanding DSP by setting an example for others; I give this job my all and hope others will be inspired to do the same. It is humbling to be nominated. I will continue to represent those values and make RHA proud. Kobe Bryant once said, “Rest in the end, not in the middle.”  

What do you enjoy the most about being a DSP?
I enjoy making a difference in people’s everyday lives. I take pride in seeing the people I support make personal progress, obtain employment, improve their health, and find their own voice. It’s important for me to end each day knowing I’ve made a difference that goes beyond my paycheck. 

What is one of your favorite memories from your time as a DSP?
We make lots of good memories every day! A recent favorite memory is seeing a person I supported get a new job after years of waiting. The look on his face when he got his first paycheck and jumped for joy made the hard work worth it! 

What would you tell someone who was considering becoming a DSP with RHA?
Make sure you’re here for the right reasons. Show compassion and empathy and try your best to be very patient. Staying Zen will help you overcome anything. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP has compassion and patience. They treat the people they serve with dignity and help provide them with opportunities.  

What do you enjoy most about being a DSP?
I enjoy being a part of people’s milestones and showing them the acceptance they deserve. 

What is one of your favorite memories from your time as a DSP?
One of my coworkers hosted an annual fish fry for staff and the people we support. We would cook each other’s favorite dishes and spend quality time together. 

What would you tell someone who was considering becoming a DSP with RHA?
I would tell someone considering becoming a DSP that the job requires compassion, patience, and relationship-building skills. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP shows empathy and patience and has great communication skills. 

What do you enjoy the most about being a DSP?
I love helping people achieve their goals, whether they are as simple as making a purchase at the grocery store or as complex as planning a beach trip. I love helping them improve their self-confidence and exceed their own expectations.  

What is one of your favorite memories from your time as a DSP?
Recently, I accompanied three people we support on their very first boat trip. We explored Norris Lake and delivered ice cream to other people on the lake. Taking this trip was a goal they had set for themselves, and they achieved it! I will never forget the smiles on their faces. 

What would you tell someone who was considering becoming a DSP with RHA?
I highly recommend RHA to anyone considering working with individuals with intellectual disabilities. It’s a very rewarding job that helps you develop humility, patience, kindness, and compassion. Serving and being responsible for someone other than yourself allows you to grow and develop your character in ways you don’t get the chance to working other jobs. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP goes above and beyond to provide the best care possible.  

What do you enjoy most about being a DSP?
I enjoy knowing what I do brings joy and happiness to others. You never know what battles a person is fighting and how it affects their quality of life. You never know what can turn someone’s day around! 

What is one of your favorite memories from your time as a DSP?
One of my favorite memories was running into someone at the grocery store that previously was in our day program. He was pushing shopping carts and was excited to tell me he moved into his own place and was taking college courses.  

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them working for RHA is a pleasure and a very rewarding career choice. 

 

What does it mean to you to be an outstanding DSP?
 I truly love what I do and being able to provide the people I support with what they need. I can’t see myself doing anything else. 

What do you enjoy most about being a DSP?
I enjoy making a difference in people’s lives – helping them live the lives I would want for myself or my family.  

What is one of your favorite memories from your time as a DSP?
In Colorado Springs in the early 90’s, when I first started working with this population, they weren’t well accepted by the community. I would take the people I supported to the same places over and over, and I remember feeling the community begin to welcome us. 

What would you say to someone who was considering becoming a DSP with RHA?
I feel being a DSP is an easy job when you have the heart for it. I have worked other jobs but didn’t feel as fulfilled as I do working as a DSP. I guess it’s my calling. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP has a lot of patience and understanding. They help the people they support be as independent as possible and make sure they receive the care they need.  

What do you enjoy most about being a DSP?
The most enjoyable part of being a DSP is watching the people we support become more independent, and seeing the excitement and happiness they experience when they learn something new. I also enjoy celebrating their birthdays. The excitement it brings just melts my heart. 

What is one of your favorite memories from your time as a DSP?
My favorite memories come from watching the people I support achieve their personal goals. I love watching them volunteer with Meals on Wheels, helping others in the community. 

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them it’s very rewarding to be able to show love and care to the people we support. You have to be devoted. You will create a lot of great memories and have an amazing time working here. 

 

What does it mean to you to be an outstanding DSP?
It is an honor to be recognized as an outstanding DSP. To be able to help others in need is a great job! 

What do you enjoy most about being a DSP?
I enjoy being able to help others reach their goals and seeing them smile every day. I’m thankful for the great support team I have in my coworkers and manager.  

What is one of your favorite memories from your time as a DSP?
I cherish the memories of grocery shopping, taking van rides, and just going different places with the people we support. Seeing them help with washing their own clothes is also a joy. 

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them you must have the heart to help others in need. If you are understanding and caring, and have love and patience, then this job is for you. 

 

What does it mean to you to be an outstanding DSP?
Being recognized as an outstanding DSP makes me feel proud of my work. I love being of service to the people we support at RHA. 

What do you enjoy most about being a DSP?
I enjoy taking care of the people we support, making sure their needs are met, and making a difference in their lives. It means a lot to know they trust me. When I receive the smiles, the hugs, and the “I Love You’s,” how could I not enjoy being a DSP? 

What is one of your favorite memories from your time as a DSP?
I still think about one of my first memories as a DSP. I was helping a person get ready for bed and had to use the lift. I knew she needed to trust me first, so I reminded her that I would take good care of her. I asked her to trust me, and she agreed. When I laid her down in her bed, she had the biggest smile on her face. I’ll never forget that moment when she knew she could trust me. It’s a wonderful feeling knowing the people I support can depend on me. 

What would you say to someone who was considering becoming a DSP with RHA?
Always remember: safety first. Get to know the people you support. Don’t take anything personally – the people we support have good and bad days, like anyone else. You may face challenges as a DSP, but anything worth having is worth fighting for. This job isn’t for everyone, but if you’re compassionate, empathetic, and patient: Welcome to my world! Come find your niche supporting people.  

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP listens to the people they serve, ensures they are advocated for, and supports them in meeting their own needs. I try to be an outstanding DSP by loving and valuing what I do. It is not just a job; it is a chance to help others and be a part of a supportive community. I truly value all the people I support and am so happy to know my work makes a difference in their lives. 

What do you enjoy most about being a DSP?
I enjoy working with people with different backgrounds, needs, and experiences. We all learn from each other. My experience as a caregiver and mother helps me know how to fight for opportunities to improve the lives of the people I support. As a DSP, I enjoy being a team player, bringing out the best in the people I serve, and being part of a community that fosters positive discussions and engagement.  

What is one of your favorite memories from your time as a DSP?
A child I supported hit me on the back of the head while I was driving. After safely stopping the car, I tried several techniques to understand his frustration. The child could not communicate with words. I asked yes or no questions, maintained eye contact, used flash cards, watched his body language, encouraged him to gesture and point, and used sign language. With patience, I understood that he had dropped his toy on the floor. After I gave it back to him, he hugged me and smiled. This is one of my favorite memories because I was able to utilize and improve my communication skills and the child did as well.  

What would you say to someone who was considering becoming a DSP with RHA?
Without a doubt, I recommend RHA as a place to work. RHA is a company dedicated to employee and client satisfaction and morale, supervisors are knowledgeable and caring, and RHA has great benefits. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP is helpful, dependable, and a team player. I’m proud and pleased to be considered “outstanding” in this field. It shows that my work and efforts don’t go unnoticed. 

What do you enjoy most about being a DSP?
I enjoy supporting people and witnessing their achievements, progression, and growth. It’s so rewarding to be a part of that process. 

What is one of your favorite memories from your time as a DSP?
My favorite memories come from the relationships, laughs, accomplishments, and sometimes even failures. They are just some of the many steps unique to each individual’s progress. 

What would you say to someone who was considering becoming a DSP with RHA?
This job is fulfilling. Be genuine, compassionate, considerate, have integrity, and be willing to learn. 

 

What does it mean to you to be an outstanding DSP?
To be nominated as an outstanding DSP is such a privilege and honor. An outstanding DSP provides the people we support with the care they need to succeed and grow.  

What do you enjoy most about being a DSP?
I enjoy creating meaningful memories with my coworkers and the people we support. As time passes, my team has felt like my family, and there’s nothing better than a family-like work environment.  

What is one of your favorite memories from your time as a DSP?
One of my favorite memories is the Spring Fling. The Spring Fling takes place in the community and gives the people we support an opportunity to meet others outside of RHA and to have some fun while doing it.  

What would you say to someone who was considering becoming a DSP with RHA?
I would say go for it! RHA offers great benefits and supports not only the people we serve, but their employees.  

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP works to increase the quality of life of the people they support. They create an environment where people can blossom and reach their full potential in their homes and communities.  

What do you enjoy most about being a DSP?
I enjoy interacting with the people I support. Coaching them to achieve their personal goals is gratifying on many levels. I also enjoy putting smiles on their faces. 

What is one of your favorite memories from your time as a DSP?
On an outing to the park, I observed the people I support smiling and laughing as ducks approached them. They fed the ducks some oats and frozen veggies. 

What would you say to someone who was considering becoming a DSP with RHA?
My one piece of advice for someone considering becoming a DSP is to evaluate their capacity for caring. The key to success as a DSP is to genuinely care for the people we serve. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP is caring, passionate, patient, and advocates for the people they support. They have knowledge and understanding of intellectual and developmental disabilities. They go the extra mile to help the people they support as well as their peers. 

What do you enjoy most about being a DSP?
I enjoy helping people improve their quality of life, enhance their skills, and reach their goals. 

What is one of your favorite memories from your time as a DSP?
My favorite memories are celebrating holidays and birthdays. I love seeing the excitement it brings to the people we support. 

What would you say to someone who was considering becoming a DSP with RHA?
This is a very rewarding job. Come join us if you are caring, passionate, patient, and are willing to learn about the people we support. 

 

What does it mean to you to be an outstanding DSP?
It’s a privilege and an honor to be recognized as an outstanding DSP. The recognition reinforces my resolve to do my very best to serve the people we support. 

What do you enjoy most about being a DSP?
I enjoy providing the necessary skills and assistance for the people we support to become independent and improve their quality of life. 

What is one of your favorite memories from your time as a DSP?
My favorite memories come from learning from the people I support every day. I’ve learned from them the attitude of love, humility, and gratitude. 

What would you say to someone who was considering becoming a DSP with RHA?
The Scripture says if you serve your fellow man, you’re serving God. Nothing is more fulfilling and rewarding for me than serving those who need our voices, skills, and assistance. If you are loving, patient, and tolerant, RHA is the place for you. 

 

What does it mean to you to be an outstanding DSP?
To be nominated means a lot to me; it tells me I’m doing my job well and I’m appreciated. 

What do you enjoy most about being a DSP?
I love supporting people as they work hard to meet their goals. I enjoy seeing how they get excited about learning and having fun.    

What is one of your favorite memories from your time as a DSP?
One of my favorite memories is the talent show. I love watching the people we serve entertain each other and have fun. It’s so sweet and enjoyable.  

What would you say to someone who was considering becoming a DSP with RHA?
I love my job. We not only help the people we serve, but we also help one another. 

 

What does it mean to you to be an outstanding DSP?
It means a lot to me to be recognized for the work that we do.  

What do you enjoy most about being a DSP?
I enjoy making a difference in the lives of the people I serve. They make a difference in my life too, because I’ve learned a lot from them.  

What is one of your favorite memories from your time as a DSP?
My favorite memories come from seeing people in the community that we used to support. They recognize me like they never left. That lets me know I did my job well. 

What would you say to someone who was considering becoming a DSP with RHA?
Come join our team! Have an open mind because every day is different. We are all here to learn from each other. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP provides the best support possible, physically, mentally, or emotionally.  

What do you enjoy most about being a DSP?
I’m honestly passionate about my work. I enjoy advocating for those that cannot advocate for themselves. I enjoy helping people reach goals that some may believe are unreachable. 

What is one of your favorite memories from your time as a DSP?
One of my favorite memories was taking the people we support to Zumba. They had so much fun, and it warmed my heart to see the joy on their faces. 

What would you say to someone who was considering becoming a DSP with RHA?
RHA is one of the best companies I’ve worked for in this field. My time here has been enjoyable. My team is supportive and hardworking, which makes everything run smoothly. 

 

What does it mean to you to be an outstanding DSP?
I try to be an outstanding DSP by coming to work with a smile on my face, ready to make a positive impact in the lives of the people we support and my coworkers. When I’m helping people with their personal hygiene, feeding them, cleaning their wheelchairs, etc., I try to give it my all, even if I’m the last person to clock out. One of my favorite scriptures is Galatians 6:9, ‘‘And let us not be weary in well doing; for in due season we shall reap, if we faint not.’’ It means do not get tired of doing the right thing because at some point (usually when you least expect it) you will receive a reward if you don’t give up.   

What do you enjoy most about being a DSP?
As someone with a disability, many people helped me get to where I am today. I enjoy being a part of someone else’s journey to becoming the best version of themself. I believe a disability is a different ability.  

What is one of your favorite memories from your time as a DSP?
My favorite memories are witnessing the people we support meet their personal goals; for example, one person progressed from being a “two–man lift” to a “stand and pivot”.” I also love seeing their excitement when their families visit. 

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them to have compassion, patience, empathy, be eager to learn, and be a team player. Being a DSP is not the prettiest job, but knowing you are making a difference is very rewarding. 

 

What does it mean to you to be an outstanding DSP?
I’m grateful for those who see me that way. I come to work, do my best, and I have fun while doing my job.  

What do you enjoy most about being a DSP?
I love supporting our individuals.  

What is one of your favorite memories from your time as a DSP?
One favorite memory was taking a person I supported to the park for the first time. I was so excited when I found out she knew how to swing! Another favorite memory was helping a few people make a poster for Nurses Week. They did an awesome job making the poster! 

What would you say to someone who was considering becoming a DSP with RHA?
Ask yourself if you have empathy, compassion, love, understanding, and dedication for the individuals you would support. 

Thank you to the DSPs who participated in this feature, as well as all of the incredible DSPs working each day to help the people we support live life to its fullest potential! It is because of you that RHA continues to be a place #WhereHumansBloom.

If this article has inspired you, or you know someone who may be a good fit in a Direct Support role, please visit rhajobs.com to view available positions near you.

Celebrating RHA’s Longest Tenured Nurse for National Nurses Week

RHA’s longest tenured nurse, Marietta “Cookie” Lofton, is celebrating 43 years at the place Where Humans Bloom! This National Nurses Week, RHA expresses our profound gratitude for Cookie and all our nurses dedicated to providing excellent care for the people we serve. We asked Cookie a few questions to get to know her better. 

Describe your role with RHA and overall industry experience.

Cookie: I began my career with RHA in 1980 as a Direct Care staff member on 3rd shift. Over the years, I have been fortunate to fulfill various roles with the Bear Creek facility as an LPN and RN. Currently, I am the RN Team Leader on Blue Bayou. I feel that my integrity, trust, and loyalty to others within the Bear Creek organization has been influential in developing a better medical team and therapeutic relationships with the individuals and families we serve. 

Why nursing? Tell us what inspires you about your work with RHA. 

Cookie: I had never considered a career in nursing, but I feel God always puts the right people in my path to steer me in the right direction. One day while assisting a nurse, she told me that I should become a nurse because of my enjoyment in helping others. So, I began my journey to become the nurse that I am today! I became an LPN in 1991, a RN in 1999, and earned my BSN in 2008.  

Tell us about a time you made a difference in someone’s life through your work.

Cookie: Every day that I have a chance to advocate, promote positive choices, and encourage independence, I feel that I have made a difference in an individual’s life. Throughout my tenure at Bear Creek, I have had opportunities to empower and enrich the lives of individuals who inspire me every day; their unconditional love still melts my heart and makes me smile! 

Outside of RHA, what are your passions and hobbies? 

Cookie: My faith in God and family are two of my strongest passions. I love being grandma to my granddaughter and grand dog. My hobbies include curling up with a good book, shopping for a great sale, or watching Lifetime and Hallmark movies. 

If you’re looking for a rewarding career making a difference in the lives of others, visit rhajobs.com and join our team of dedicated professionals at RHA – Where Humans Bloom! 

 

RHA Health Services Appreciates Our Passionate Teachers

Did you know that RHA Health Services employs teachers at many of our service locations? This Teacher Appreciation Week, we want to express our deepest gratitude for their selfless dedication to the people we serve. To celebrate, we reached out to two teachers to learn more about their stories. Bonnie Robbins and Quin Crandle work at our Tar River location, a residential facility for medically complex children in Greenville, NC. Keep reading to learn more about them!

Describe your role with RHA and overall industry experience. 

Bonnie: My passion has always been to work with special needs students, and I am now in my 39th year as a Special Education Teacher. I worked for the state for 31.5 years and served in many positions. I have been a department chair, exceptional children’s contact person, testing coordinator, and behavior specialist. I tried retirement and it just wasn’t for me! 

Quin: I have been with RHA Health Services for over 20 years. Through the years, I have experienced “ups” and “downs” while teaching. The ups outweigh the downs, thanks to the children that have been admitted into this facility.  

Why teaching? Tell us what inspires you about your work with RHA.

Bonnie: I knew at an early age that I wanted to teach students with special needs. I began volunteering with Special Olympics and I knew that this is where I was destined to be. The children at RHA inspire me every day. They greet me daily with smiles on their faces and no matter how bad I feel, they can turn it around with their laughter. I can come in to teach and feel better because my struggles cannot compare to what some of these children go through. If they can smile and be happy, then so can I. 

Quin: Teaching is a great profession and experiencing these children achieving different milestones makes my role so rewarding. What inspires me the most is seeing these children accomplish things they were told they would never be able to do. RHA provides me with the tools to build upon my knowledge as a teacher and to achieve the best outcomes in my role. 

Tell us about a time you made a difference in someone’s life through your work. 

Bonnie: I look at the students and say, “This is what we are going to do today, and you can do it.” My saying is, “You can do ANYTHING!” I have had the privilege of helping many students become productive citizens with employment and the ability to care for themselves. 

Quin: I am a positive influence that helps my coworkers experience the true purpose of their work through correct training. When they allow the smiles on these children’s faces add meaning to their days, it increases their motivation to come to work and see the children happy! 

Outside of RHA, what are your passions and hobbies? 

Bonnie: I love to travel, even if it is just a day trip. I have traveled to many places, and I will continue to travel as much as possible. I especially enjoy reading and being by the water, lake, beach, pool, etc. 

Quin: Outside of work, I am a caretaker for my family members. I am also a crafter and use my creative skills to supply people in the community with custom-made items. I enjoy seeing the reactions on their faces when they receive their products. I have a strong passion for working with people with special needs.  

If you’re looking for a rewarding career making a difference in the lives of others, visit rhajobs.com and join our team of dedicated professionals at RHA – Where Humans Bloom! 

 

Nurses Week 2023: A message from RHA’s Chief Nursing Officer Robin Correll

Happy Nurses Week! We’re excited to recognize and celebrate RHA’s extraordinary team of nurses across many specialties; including caring for newborns with medical complexities, and people with intellectual and developmental disabilities or behavioral health needs. 

We truly have the best nurses. They demonstrate exceptional compassion and dedication, going above and beyond to ensure we’re providing high-quality care for the people we serve. 

Our nurses make a world of difference in the lives of people we serve, and we are grateful for their tireless effort. Please join us in thanking our nurses for their hard work and unwavering commitment to the health and well-being of others! 

– Robin Correll, Chief Nursing Officer  

Celebrating Western North Carolina’s Employees of the Year

RHA is proud to celebrate these outstanding employees named 2022 Employees of the Year!

Each month, Behavioral Health services directors in Western North Carolina name an Employee of the Month from which they annually select an Employee of the Year. Congratulations to the following employees who have worked hard for this award!

Brooklyn S. is an Employment Specialist with RHA’s Individual Placement Support Team. She is currently working towards a Clinical Mental Health Counseling degree from Gardner-Webb University. Brooklyn says, “I have always had a passion for helping those with mental health and substance use issues. My ultimate desired outcome is to obtain my PhD in psychology, so that I can continue to help the community that I serve and to have a greater impact in the lives of others.”

Brooklyn’s coworkers say: “Thank you, Brooklyn, for the outstanding work you do! Brooklyn is consistent with serving members of IPS get and maintain employment, completing her documentation, and building bridges and partnerships with community stakeholders.”

 

RHA Team Leader Shemeca R.Shemeca R. is a Team Leader with RHA’s Comprehensive Case Management (CCM) Program. She started her career as a Qualified Professional with RHA’s Asheville-based Community Support Team, and after progressing to a Team Leader role, has grown the CCM program into the success it is today. 

Shemeca’s coworkers say: “Shemeca leads by example, supporting not only her staff in being successful but also those individuals supported by CCM.”   

“Shemeca expects from others only what she will do herself. She is all in when it comes to helping and doing the ‘dirty work’ when necessary.”

RHA Licensed Clinical Addiction Specialist Catherine L.Catherine L. is a Licensed Clinical Addiction Specialist. She is currently working to obtain a Mental Health license.                                        

Catherine’s coworkers say: “Catherine is extremely dedicated to her job. When I think about what it takes to be a great mental health and substance use therapist, I think about Cat. It’s amazing how well she balances the job, especially since she has been in the field for so many years.”                                

“Cat contributes to our team anywhere she sees a need. She has provided transportation to many of the individuals she serves just to help them get to groups to continue in their recovery journeys.”

Adaptive Technology Professional Bruce J.Bruce J. is the Adaptive Technology Professional in RHA’s Information Technology department.          

Bruce’s coworkers say: “We are so appreciative of Bruce. He is a calm presence when we are experiencing IT panic. Not only is he incredibly competent in his job, he shows such patience with those of us who are less technically inclined.”                                                    

“Bruce puts aside his own agenda on a busy day to help staff members who are struggling with IT issues. He responds quickly to IT struggles and maintains respect and professionalism as we try to navigate new computer systems.”

We’re Hiring! – Talent Acquisition Lead Shares About RHA’s Open Positions

As we expand and evolve, RHA is always seeking to fill open positions. From business to operations to healthcare, we offer a variety of opportunities for all experience levels. 

RHA's Talent Acquisition Lead Amie Sevier

We reached out to Talent Acquisition Lead Amie Sevier to share more about her work, RHA, and what potential applicants should know. 

Q: Can you describe your role with RHA and overall industry experience?   

A: As the Talent Acquisition Lead, my role is to lead the Talent Acquisition/Recruitment team to attract and connect talent at RHA. We work with the Operations team to connect candidates with the opportunity to make a difference in the lives of the people we serve across Georgia, North Carolina, Pennsylvania, and Tennessee. I started in December 2020 as the first centralized Recruiter at RHA, and our team now has more than five members. I have 11 years of Recruitment experience in different industries, and I love having the opportunity to work with and hire passionate professionals! I love what I do because I am constantly learning from others, and I get to help develop and build the teams that stand behind our company.  

Q: What inspires you about your work with RHA? 

A: I am inspired by all we do for the community and the passion of our staff who work to provide opportunities for people to live more independent lives. I learn every day from the people at RHA, working in the community to make a difference by providing needed services I never knew existed. In Recruitment, we are inspired to keep doing what we do each day so RHA and all its great programs can keep providing for the communities we serve. 

Q: How would you describe RHA’s work culture and environment? 

A: RHA as a company is all about passion for the people we serve, and this shines through our staff. The Operations staff does everything they can to serve the unique needs of intellectual and developmental disability (IDD) services, mental health support services, and substance use services. Starting my job in 2020, I witnessed this passion when everyone came together to keep our services running as optimally as possible. 

Q: What kind of jobs are available with RHA? 

A: We have a little bit of everything at RHA, literally from hairdressers to psychiatrists! Most of our workforce are Direct Support Professionals, entry-level positions who provide care for the people we serve. These positions are 24/7, with a variety of schedules available, making them a great fit for someone in school or starting their career. We also have available positions in a variety of programs and services within the IDD and Behavioral Health space. My team and I like to say, if you are interested in working in one of the states we serve, we can find a job that suits your current needs and allows you to grow or “bloom” professionally at RHA. 

Q: What qualities and skills does RHA look for in potential candidates? 

A: We look for passion to support the people we serve, responsibility, innovation, a strong work ethic, and a teamwork mindset. 

Q: Why should someone apply to work with RHA? 

A: To state our tagline: At RHA, Where Humans Bloom, we give our staff the chance to grow and learn. If you want to make a difference in the lives of people living with intellectual/developmental disabilities or behavioral/mental health needs, there is a place for you at RHA. Explore the variety of services we provide to find the right fit for you and submit an application. We want to hear from you! 

Visit rhajobs.com or email careers@rhanet.org to learn more about available positions and apply now! 

Employee Celebrates Long Career with RHA – 40 Years and Counting!

Over the last 40 years, Gina Horner has served in many roles at RHA.

RHA Human Resources Manager Gina Horner

She started her career in 1983 in a Direct Care position and is now the Human Resources Manager in Trenton, TN. In celebration of her 40-year anniversary with the company, we asked her a couple questions to get to know her better.

Q: Why RHA? Tell us what inspires you about the work we do.

A: I am asked this question frequently. My answer has always been: “Why not?” If I make a difference in the life of just one person supported, that makes everything worthwhile. It is always rewarding to watch them accomplish something independently after working hard to achieve their goals. This work is a passion that comes from within.

Q: Outside of RHA, what are your passions and hobbies?

A: I have had two children and now four grandchildren while employed. My interests include spending time with my grandchildren, shopping at antique malls, and traveling. My travels have included Ecuador, France, Germany, and on many occasions, the beach. No day is the same at RHA. My career has always afforded me the opportunity to balance work with my personal life. RHA is “Where Humans Bloom,” and I am still blooming.

Congratulations on 40 years, Gina! Thank you for sharing your passion for your work. We are so fortunate to have you on our team!

Reimert Elected President of the PAPRS Board

Rochelle Reimert, Assistant Operations Director of Psychiatric Rehabilitation (PR) Services at RHA, was recently named President Elect of the Pennsylvania Association of Psychiatric Rehabilitation Services (PAPRS) Board.

Rochelle Reimert, Assistant Operations Director of Psychiatric Rehabilitation (PR) Services at RHAA volunteer Board supports the PAPRS mission to promote a system of integrated and holistic services to support mental health recovery so that individuals can achieve success and satisfaction in the living, learning, working and social environments of their choice. This is achieved through education, technical assistance, advocacy and networking – providing access, information, and strategies to implement state-of-the-art PR and recovery-oriented principles and practices throughout the Commonwealth.

Reimert has been involved with PAPRS since 2014, serving on both the Board and the Education and Consultation committee, of which she is currently Co-chair. Reimert says, “Serving on the PAPRS Board is important because it is not only promoting our services, but PR throughout the state. It has allowed me to be part of the education of Pennsylvania’s workforce, support and advocate for funding, take part in regulatory issues, and promote PR principles. I want to help transform people’s lives wherever possible. This allows me to.”

Reimert has worked in behavioral health services since 1995, and as the Assistant Operations Director of PR Services, she manages three RHA PR programs covering Lehigh, Northampton, Carbon, Monroe, and Pike counties in Pennsylvania. She credits her hard-working team for mutually supporting and sustaining their passion for recovery and rehabilitation. Referencing RHA’s “Where Humans Bloom” slogan, Reimert says, “I knew this was a good match for us in PR….this is what we do. We provide hope and encouragement to teach skills and build support. We help individuals transform their dreams into actionable goals.”

Congratulations, Rochelle, on your election and well-deserved success. We are glad you’re a part of the RHA family!