Mobile Crisis Management Services (MCM)

Confidential, Secure, Stabilization Services

Mobile Crisis Management services provide intensive, on-site response, stabilization, and intervention for individuals of all ages who need mental health, developmental disabilities, or addiction support.

Our team of behavioral health professionals is available 24/7/365 to provide confidential and secure stabilization services for individuals in their homes, workplaces, schools, or anywhere within the community where a crisis occurs.

Crisis symptoms may include:

Hearing voices
Experiencing hallucinations
Displaying irrational behavior
Expressing intent to harm oneself or others
Intravenous (IV) drug use
Withdrawal from illegal substance use
Using drugs while pregnant
Becoming unmanageable due to mental illness

If experiencing a medical emergency, call 911 and/or go to the closest emergency room.

We provide a safe and healthy environment while creating opportunities for personal outcomes.

Mobile Crisis Management Locations

MCM East

Our MCM East team serves 9 counties in Eastern NC: Bladen, Brunswick, Carteret, Craven, Jones, New Hanover, Onslow, Pamlico, and Pender.

Call 1.844.709.4097 for RHA MCM East.

MCM Central

Our MCM Central team serves 6 counties in Central NC: Alamance, Caswell, Franklin, Granville, Person, and Vance.

Call 1.844.709.4097 for RHA MCM Central.

MCM West

Our MCM West Team serves 11 counties in Western NC: Alexander, Buncombe, Caldwell, Henderson, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, and Yancey.

Call 1.888.573.1006 for RHA MCM West.

Smartphone Users: Click here to save MCM West as a contact in your phone.

Mobile Outreach, Response, Engagement and Stabilization (MORES)

Provided through RHA’s Mobile Crisis Management in Buncombe and Henderson Counties, NC

MORES is a team-based crisis response intervention for children and adolescents ages 3-21 years experiencing escalating emotional and/or behavioral needs. MORES can provide the following supports:

• Access to a licensed clinician trained in child and adolescent interventions.

• Access to a Family Support Partner (an individual with lived experience of caring for a child with behavioral health challenges) who provides support and resources to the youth and family.

• Access to psychiatric consultation.

• Access to care management to provide connection to needed resources.

• Up to 8 weeks of follow-up care after the on-site crisis response to assist the family and youth in obtaining services and supports.

What can I expect from MORES?

Immediate support via telephone.
Reduced response time for situations requiring an on-site mobile crisis team to be dispatched.
Short-term crisis management until the crisis is resolved.

Referral and connections to follow-up services.
Support and advocacy to identify needs and crisis planning.
Someone to walk with you and your family.

What are the results of MORES?

Reduction in residential setting placements by promoting safe behavior in youth within their homes and communities.

Reduction in admissions to Emergency Departments by increasing access to the behavioral health system and increasing care in less restrictive settings.

Reduction in legal involvement by reducing dangerous behaviors and increasing family/caregiver advocacy and support.