As of Monday, January 10, 2022, all RHA system users (excluding DSPs) will be required to update their passwords (for access to Citrix and RHA’s email system). Instructions to complete this password reset are below.
If you have issues, reach out to Solutions Center at solutions@rhanet.org or 877-797-4636.
Login to Citrix. https://citrix.rhanet.org/
You will be prompted to reset your password.
Use a STRONG password to include:
A set of instructions will appear in Citrix:
After resetting your password on Citrix, you will now need to alter your other devices to the new password. For mobile phones, go to Settings, Mail option, Account (RHA account), and change Password. If you are connected to RHA WiFi, you must disconnect and “Forget” the WiFi, then reconnect with your new password. For any secondary computers, you must enter your new password. If you have issues, reach out to Solutions Center at solutions@rhanet.org or 877-797-4636.
Thank you.
Locate RHA and then Forget.
Reconnect to RHA WiFi, and enter your username and new password.
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