Beginning July 1, 2021, some North Carolina Medicaid members will begin receiving services through health plans. NC Medicaid mailed letters to all members in Spring 2021, letting them know whether they must choose a plan (Standard Plan group) or whether they had the option to choose a plan but were not required to do so (Tailored Plan group). If members did not actively select a plan during open enrollment (which ended May 15), a plan was selected for them.
NOTE: RHA will continue to serve members with NC Medicaid Direct (Tailored Plan group) as usual.
NC Medicaid Standard Plans RHA Accepts
As of July 1, 2021, RHA will accept three North Carolina Medicaid Standard Health Plans:
- AmeriHealth Caritas North Carolina
- Blue Cross & Blue Shield of NC – Healthy Blue
- UnitedHealthcare Community Plan of North Carolina Medicaid
NC Medicaid Standard Plans RHA DOES NOT Accept
RHA will not accept (is not in network with) the following NC Medicaid Standard Health Plans:
- Carolina Complete
- WellCare
More Information & Resources
- Current RHA Clients: To discuss how these Medicaid changes may impact the services you receive from RHA Health Services, please contact the RHA office where you receive services.
- If you have general questions about NC Medicaid Managed Care, call the NC Medicaid Call Center toll-free at 1-833-870-5500 (TTY: 711 or RelayNC.com). Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday. You can also visit ncmedicaidplans.gov to find frequently asked questions, a chat tool, and additional information about NC Medicaid Managed Care, health plans, and more.
NC Medicaid Standard Health Plan Contact Information
In-Network Health Plan Contact Information
If you have a North Carolina Medicaid Standard Health Plan that RHA accepts and have questions about your plan or coverage, use the information below to contact your plan directly.
Health Plan Crisis Contact Information
Use these numbers if you are in crisis. These services are available 24/7/365.
AmeriHealth Caritas:
- Behavioral Health Crisis Line: 1-833-712-2262
Blue Cross & Blue Shield – Healthy Blue:
- Behavioral Health Crisis Line: 1-844-594-5076
UnitedHealthcare – Community Plan:
- Behavioral Health Crisis Line: 1-877-334-1141
General Contact Information
Use these numbers to find routine information regarding your plan coverage.
AmeriHealth Caritas:
- Member Services: 1-855-375-8811
Blue Cross & Blue Shield – Healthy Blue:
- Member Services Nonemergency: 1-844-594-5070
UnitedHealthcare – Community Plan:
- Member Services Nonemergency: 1-800-349-1855
Out-of-Network Health Plan Contact Information
If you have a Medicaid health plan that RHA does not accept, use the contact information below to get connected with services that are in network for your plan.
Health Plan Crisis Contact Information
Use these numbers if you are in crisis. These services are available 24/7/365.
Carolina Complete Members:
- For 24/7 help in a crisis situation, please call 1-855-798-7093. If you are in danger or need immediate medical attention, call 9-1-1.
WellCare Members:
- For 24/7/365 help in a crisis situation, please call 1-833-207-4240. If you are in danger or need immediate medical attention, call 9-1-1.
General Contact Information
Use these numbers to find routine information regarding your plan coverage.
Carolina Complete Members:
- For provider referrals or general questions about coverage and services, please call 1-833-552-3876.
WellCare Members:
- For provider referrals or general questions about coverage and services, please call 1-866-799-5318.