Caldwell C3 Comprehensive Care Center Ribbon Cutting

Gordon J. Simmons, RHA CEO, presided over the official ribbon-cutting and thanked partner organizations.

February 21, 2016 – Local officials, law enforcement, healthcare providers and mental health advocates came together Tuesday to celebrate the grand opening of an expanded behavioral health treatment and crisis center in Lenoir.

The Caldwell C3 Comprehensive Care Center will primarily serve residents of Caldwell, McDowell and Alexander counties. In addition to existing mental health, substance use and developmental disability outpatient programs, the center now includes a 12-bed crisis stabilization unit for adults, with stays projected to last from five to seven days. New staff members are currently in training, with admissions set to begin in March.

The crisis stabilization unit is designed to offer quality treatment that is closer to home than most inpatient psychiatric facilities, reduce strain on local hospitals and save time for law enforcement officers who transport residents for treatment. Once discharged from the crisis unit, individuals can utilize the center’s outpatient services, such as medication management or counseling, to help achieve and sustain long-term recovery.

The community partners behind Caldwell C3 held a ribbon-cutting ceremony Tuesday in the new unit’s day room. “Caldwell C3 is a testament to the tenacity and commitment of the community partners in this area,” said Brian Ingraham, CEO of lead project partner Vaya Health. “This full array of community-based services will dramatically improve the landscape of behavioral healthcare in these counties.”

Caldwell C3 is designed to offer support, hope and real options for recovery. Funding and other support was provided by the N.C. Housing Finance Agency (NCHFA), Foothills Services, Inc., and Vaya. Key partners include Caldwell County and RHA Health Services, Inc., which operates the facility, as well as local hospitals and law enforcement agencies.

Special guest Jason Vogler, interim senior director of the N.C. Division of Mental Health, Developmental Disabilities, and Substance Abuse Services, called Caldwell C3 “an excellent example” of community-based treatment envisioned by the state’s Crisis Solutions Initiative. “It really makes me happy to know we have something here in Lenoir to serve the local community,” Vogler said.

“The Caldwell crisis facility provides a safe and comfortable environment for individuals who are experiencing a mental illness or substance abuse crisis,” said Scott Farmer, NCHFA executive director. “This facility is a great example of the type of housing financed by the state’s Housing Trust Fund.”

Also praising the center were Mike La Brose, vice chairman of the Caldwell County Board of Commissioners; Rick French, Vaya’s board chairman who also serves as Alexander County manager and as a Foothills Services board member;  Rebecca T. Smith, vice president at Caldwell UNC Healthcare; and Carol Wolfenbarger, president of McDowell Hospital. State Sen. Ralph Hise and state Rep. Josh Dobson were unable to attend Tuesday’s ceremony but sent public letters of support.

Hise called the center a “landmark addition to the continuum of behavioral healthcare” in the three-county area. “One of our greatest responsibilities is to ensure access to prevention, early intervention, crisis response and ongoing behavioral healthcare,” Hise said. “It is especially rewarding to see a program of this scope come to fruition in our western counties.”

“This new center provides real hope for recovery,” Dobson said. “The expansion of the Caldwell Comprehensive Care Center fills a long standing gap in Caldwell and surrounding counties and will make a positive difference affecting individuals and their families for decades to come.”

Gordon J. Simmons, RHA CEO, presided over the official ribbon-cutting and thanked partner organizations.

Vaya’s support of Caldwell C3 is part of the organization’s ongoing Community and Capital Reinvestment Plan, which utilizes cost-savings from effective Medicaid management to enhance treatment options throughout western North Carolina. The center is located at 2415 Morganton Boulevard SW in Lenoir.

 About Vaya Health Vaya Health manages public funds for mental health, substance use disorder and intellectual or developmental disability services in 23 North Carolina counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey. Access to services and crisis help are available 24 hours a day, 7 days a week at 1-800-849-6127. Learn more at

Media Contact:
Rachel Leonard-Spencer
Marketing and Communications Director


RHA Continues Leadership Momentum with New CCO Danny F. Fulmer, II takes over as Chief Ethics, Compliance and Privacy Officer as 30 year RHA veteran, John S. White retires

Asheville, NC – February 13, 2017 – RHA Health Services, a leader in supports for people with intellectual and developmental disabilities, mental health, and substance use challenges, is pleased to announce the addition of Danny F. Fulmer, II as the new Chief Ethics, Compliance and Privacy Officer (CCO). He succeeds 30 year RHA veteran, John S. White, who is retiring.  In his new position Mr. Fulmer will oversee the activities of the Ethics and Compliance, Privacy, Continuous Quality Improvements (CQI) and Safety departments.

The Georgia native graduated from the University of Georgia in 1994. He received his Executive MBA at UNC Kenan-Flagler Business School in 2005, and his Juris Doctorate at Campbell University in 2008.  After law school he worked in Raleigh for five years litigating insurance defense and workers compensation cases with Cranfill, Sumner, and Hartzog, LLC.  Fulmer moved to Asheville in 2013 where he concentrated on medical malpractice defense and business litigation at Northup McConnell & Sizemore, PLLC. Fulmer most recently served Vaya Health (formerly Smoky Mountain LME/MCO) as the Ancillary Provider Network Manager.

RHA Health Services CEO,Gordon J. Simmons, says “Danny Fulmer will be taking over as Chief Ethics, Compliance, and Privacy Officer on March 27th 2017.  He comes to RHA with a wealth of knowledge and a diverse professional background, including his work as an attorney and most recently, as the Provider Relations Manager with Vaya Health.  Our Executive Team has the utmost confidence in Danny and firmly believes our Ethics, Compliance, and Privacy department will be in great hands for years to come.”

As Fulmer settles in at RHA, he reflects, “As our organization faces issues such as increased investigations, ever-changing privacy and security concerns caused by the evolution of technology, and the looming start date for Stage 3 Meaningful Use requirements by the Centers for Medicare and Medicaid Services (January 2018), it is more important than ever to realize that compliance has to be everyone’s concern.  The continued success of RHA will depend on our ability to collaborate effectively across all departments and continue to keep compliance and improvement at the forefront of all we do.

It is my vision that the compliance department will continue to focus our energy on the most effective ways to positively impact our company culture and to constantly evaluate whether our compliance program is working.  If we are able to obtain these objectives, it will certainly be because we stand on the shoulders of giants like John White.”

RHA Health Services provides a broad range of person-centered, integrated, and high-quality supports and services focused on children and adults living with intellectual & developmental disabilities and behavioral health and substance use challenges.  RHA has over 5,000 employees in North Carolina, Tennessee, and Georgia. For more information regarding RHA Health Services, visit

Media Contact:
Debbie Valentine
RHA Health Services
Marketing and Communications
919-803-2960 x 227




RHA Health Services Launches A New Corporate Website

web-screensRHA Health Services is unveiling a new website with a totally different look! We are taking a Lean Six Sigma approach in development of this new site.  What is Lean Six Sigma?  It is defined as a systematic approach to identifying and eliminating non-value added activities through continuous pursuit of improvement in consumer/client satisfaction.

Fundamentals of Lean Six Sigma:

1) All work gets done via processes
2) Quality is usually a very important part of the end output
3) Undesired variation is usually an enemy and adds both cost and poor quality
4) Information is usually a vital ingredient in making decisions
5) Some activities add value and others are wasteful.

We strive to attain the principles of Lean Six Sigma in the improvement of our processes and, most importantly, in the pursuit of continuous improvement in satisfaction of the people we support.

RHA Health Services is a multi-state company providing a comprehensive network of support services for people with intellectual developmental disabilities, mental illness and substance use challenges, physical disabilities and aging. Our services are person-centered, outcome-driven and tailored to reflect our commitment to community inclusion, holistic, wrap-around support and the integrated care model. We serve both children and adults and support every level of need. Our programs are accredited through the Council on Quality and Leadership (CQL) and the Commission on Accreditation of Rehabilitation Facilities (CARF).