EMPLOYEE SPOTLIGHT – TAYLOR TANNER, DSP

We have a fabulous staff and team at the Barnsley Home in Adairsville, GA. Direct Support Professional (DSP) Taylor Tanner is certainly one of them!

Taylor goes above and beyond to make sure that the people she serves are treated with dignity and respect. It is also very important to her that they enjoy all kinds of life experiences. She loves to plan fun events like a field trip to the Tellus Museum because of these activities provide hands-on experience with science and promote new learning opportunities.

This past Halloween she not only dressed up but made sure that everyone had a costume. The home was beautifully decorated in full Halloween decor and there was plenty of candy to pass out to their neighbors! Taylor is a “team” player and loves providing a sense of community for everyone at the group home. Outside of the workplace Taylor enjoys spending time with her family and friends. She loves the theater and is currently acting in a dramatic play. As you can tell in her picture she has a bubbly personality and she enjoys life.

Thank you Taylor for the dedication to our home and the positive energy that you bring our way.

RHA Georgia provides a full continuum of residential options for people with disabilities to live in a safe and healthy environment. Our goal is for people to achieve the highest level of independence at home and in the community. Our interdisciplinary teams work closely with family members and guardians and we encourage involvement in all aspects of their loved one’s lives.

For more information about our Georgia programs: contact [email protected]

RHA Behavioral Health North Carolina Issued CARF Accreditation

We are pleased to announce that RHA has received a 3-year accreditation from CARF International for specific programs located at 24 sites in North Carolina. Carmela Phillips, MBA, CCP/Executive Director of Compliance & Quality Assurance for RHA Health Services says, “CARF accreditation of these six key substance use services signifies RHA meets the best practices for clinical and person-centered supports.

This is the highest level we could have received and are proud of the positive
feedback both verbally and in writing regarding the quality of our services.”

 

Defining Quality & Setting The PACE For Excellence in Health Care

 

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Programs falling under the accreditation

  • • Crisis Stabilization: Mental Health (Adults)
  • • Day Treatment: Alcohol and Other Drugs/Addictions (Adults)
  • • Detoxification/Withdrawal Management: Alcohol & Other Drugs/Addictions (Adults)
  • • Intensive Outpatient Treatment: Alcohol & Other Drugs/Addictions (Adults)
  • • Outpatient Treatment: Integrated: AOD/MH (Adults)
  • • Outpatient Treatment: Integrated: AOD/MH (Children and Adolescents)

 

Jeanne Duncan, RHA Health Services CEO says, “I want to congratulate the team that worked on the 3-yr CARF accreditation. RHA received a glowing report and this accreditation was a team effort. Job well done.”

RHA has a continued focus on innovation and quality and is also the
longest-standing company with continuous Council on Quality Leadership
(CQL). RHA is CQL accredited for all of our I/DD programs, and most
Behavioral Health programs.

“Your organization should take pride in achieving this high level of accreditation. CARF will recognize this accomplishment in its listing of organizations with accreditation and encourages your organization to make its accreditation known throughout the community”, states CARF International President and CEO, Brian J. Boon, Ph.D.

CARF accreditation has been the recognized benchmark of quality health and human services for more than 50 years. www.carf.org/contact-us.

For more information on CARF & CQL contact:

Carmela E. Phillips, MBA, CCP Executive Director of Compliance & Quality Assurance [email protected]

RHA Employee Thomas Carter Recipient of the 2019 Relationships Award

May 17, 2019

National Disability Provider Association Names Thomas Carter Recipient of 2019 Relationships Award

 Recognition honors excellence in workforce providing long-term supports and services to individuals with intellectual and developmental disabilities

WATCH:  Augusta GA News Channel 6 Story on Mr. Carter

Thomas Carter receives 2019 ANCOR Relationship Award
Thomas Carter (right) receives the 2019 ANCOR Direct Support Professional Relationship Award

Augusta, GA – On May 8, 2019, the American Network of Community Options and Resources (ANCOR) recognized Thomas Carter, a Direct Support Professional at RHA Health Services in Augusta, GA, with the 2019 Relationship Award.  Thomas joined more than four dozen other recipients of ANCOR’s 2019 Direct Support Professional of the Year awards, chosen from a field of nearly 350 outstanding nominees.

“RHA Health Services is overwhelmingly proud of Thomas, for his award recognition of course, but more importantly for his 40-plus years of dedication and commitment to true community inclusion for the individuals we support,” said Jeanne Duncan, CEO at RHA Health Services. “We cannot think of anyone who more clearly demonstrates the power of person-centered supports, and we’re so grateful that ANCOR has recognized Thomas with this high-profile honor.”

ANCOR Story Room 2019 – RHA Employee Thomas Carter

Awarded annually since 2007, ANCOR’s Direct Support Professional of the Year awards recognize outstanding professionals who provide long-term supports and services to individuals with intellectual and developmental disabilities (I/DD). The awards and the accompanying presentation at ANCOR’s Annual Conference were created to celebrate the important role Direct Support Professionals (DSPs) play in ensuring individuals with I/DD can be included and empowered in their communities, and to raise awareness about a direct support workforce in crisis. Nationally, turnover rates near 50 percent amount to a significant shortage of DSPs.

“Thomas is so excited, and I am super proud of him,” said Tonya Self, Administrator of RHA’s Augusta, GA unit.  “I am so happy he won and that he is getting the recognition he deserves for his service. He really is an awesome person and makes us all want to be the best version of ourselves we can be. He loves this population and it shows in his dedication to those people we support here in Augusta.”

Barbara Merrill, ANCOR’s Chief Executive Officer, added: “I often describe DSPs as ‘community navigators.’ Far more than just caregivers, DSPs do it all. From navigating civic life to supporting individuals to create a sense of community around them, DSPs make magic in their communities every single day. These awards represent just a fraction of the recognition that individuals like Thomas deserve.”

About Thomas’ Contribution

There are no shortcuts to building long-term, successful relationships. With 41 years of service as a DSP, Thomas Carter is a model and mentor for building strong relationships that enrich the lives of the people he serves.

Although he has supported several individuals during his long tenure as a DSP, Thomas has worked with one particular young man since he was a very young child. Over the 21 years that he has supported him, Thomas has demonstrated reliability, constancy and care. Thomas has worked with this young man to learn how to manage his feelings and try new activities to develop friendships—last year, he even learned how to fish while on his first vacation with other men in his group home!

Thomas’ constant support has helped the young man to build trust in others and develop social skills that have enabled him to successfully live in the group home and develop new friendships. By demonstrating how to create and sustain a long and trusting relationship, Thomas has helped the individual he supports to flourish as a young adult.

When Thomas learned that another individual he supports had not seen his family in over 13 years, he worked diligently to find his relatives. As luck would have it, the long-lost family was holding a reunion a few towns over. Thomas drove the individual to a large family reunion where he was able to “reunite with his family and spend time with family members…that had lost contact.” As his colleagues have summarized, Thomas’ “love, patience and… dedication” have changed lives.

About ANCOR

For nearly 50 years, the American Network of Community Options and Resources (ancor.org) has been a leading advocate for the critical role service providers play in enriching the lives of people with intellectual and developmental disabilities (I/DD). As a national nonprofit trade association, ANCOR represents 1,600+ organizations employing more than a half-million professionals who together serve more than a million individuals with I/DD. Our mission is to advance the ability of our members to support people with I/DD to fully participate in their communities.

RHA Health Services Welcomes Prolex Medical Services

April 9, 2019

RHA Health Services is happy to announce the acquisition of Prolex Medical Services, a provider of Intellectual Disabilities and Developmental Disabilities (I/DD) services in Chattanooga, TN. Prolex joined RHA in March 2019.

Betty White, RN, past President/CEO of ProLex, says, “As my retirement drew closer, I couldn’t have chosen a better company to acquire the clientele and employees of my company. I’ve been associated with the RHA leadership through consultation, both professionally and personally, since their inception to Tennessee services in 2001. I highly support the merger and look forward to RHA’s ongoing success, dedication and care of the I/DD individuals we have served for the past 20 years.”

RHA began offering services in East Tennessee in 2001. Since then, our I/DD services have expanded to include ICF, Waiver, ECF Choices, Vocational Supports, and will soon offer mental health and substance abuse services throughout the state. RHA currently services the following areas in Tennessee:  Chattanooga, Knoxville, Kingsport, Memphis, Murfreesboro, Nashville, Springfield, and Trenton.

RHA’s goal is to ensure that persons-supported are not impacted by this change. To ensure this continuity of care, more than 120 employees were welcomed to RHA as part of this transition.

“I am pleased to welcome the Prolex team to the RHA family,” said Nick Sulaiman, President & CFO of RHA Health Services. “Prolex is a very reputable provider in Tennessee, and we look forward to continue working with persons-supported, families and guardians, local leadership, employees, as well as state and community partners to ensure a smooth transition.”

 

Media Contact
Nick Sulaiman, President & CFO | 404-364-2939 | [email protected]

 

About RHA Health Services (RHA)

nurse with person supported in wheelchair

At RHA Health Services, the people we serve and support in Georgia, Florida, North Carolina and Tennessee are at the very center of everything we do.

We are a growing company, with the goal of growing operations in our current communities, as well as the greater Mid-Atlantic and Southeastern United States. RHA provides a broad range of person-centered, integrated, and high-quality supports. RHA focuses on mental health, substance abuse, and intellectual & developmental disability (I/DD) services.

RHA is accredited by the Council on Quality and Leadership (CQL) and Commission on Accreditation of Rehabilitation Facilities (CARF) International. RHA has an organizational commitment to the dignity, independence, and equitable treatment of people, as well as their full inclusion into the communities around them. We provide a holistic, person-centered approach to care guided by a system of values that puts the needs of the people we support at the center of every decision.

Founded in 1989, RHA began as a small collection of group homes in North Carolina developed to offer support to people with intellectual and developmental disabilities. Over the years, RHA has expanded to include supported living, vocational and day programs, periodic respite, personal care services, targeted case management, residential ICF/IDD for infants and children up to age 15 who have acute or chronic health challenges requiring 24/7 therapeutic intervention and skilled nursing care, and much more.

In 2006, RHA began offering behavioral health services and is now the leading provider of high-quality supports and services for people with all kinds of mental health and substance use needs. By meeting the behavioral health needs of our consumers and communities, we can greatly reduce or eliminate the fragmentation of services that leaves some individuals without total, holistic, and truly person-centered care.

The IDD Nurse

Our Changing Role In Integrated Care

RHA Health Services - RHA Nurses

Robin Correll, Vice President of Nursing at RHA Health Services and Alena Davis, Corporate Director of Nursing recently presented “The Changing Role of the IDD Nurse in Integrated Care” at the North Carolina Provider’s Council Conference, held in Greensboro, NC.

“It was a privilege to partner with the NC Provider’s Council to help fulfill the mission of the Developmental Disabilities Nurses Association (DDNA) to foster the growth of nursing knowledge through support, education, and advocacy for Intellectual and Development Disabilities (IDD) nurses throughout the state,” said Correll.

RHA Health Services - RHA Nurses“RHA nurses are trained to perform integrated care with our Intermediate Care Facilities (ICF), but many other providers and states don’t have on-site 24/7 nursing staffs. This can become a challenge because the IDD nurse needs to serve as a gatekeeper and educator with the local physicians, hospital networks, and communities.

There is also a challenge nationwide in even training young nurses to serve people with IDD. Most nursing schools in the United States don’t have specific tracks dedicated to the IDD field so it becomes essential that those of us trained in IDD nursing help these young nurses. It is important that we serve as a visiting professor to our local universities and community college nursing programs and participate in local and national forums, conferences and teaching webcasts. RHA Health Services also currently provides specific training and mentoring supports to our nurses when they join the RHA team.

A third very real challenge is the national nursing shortage which we expect to go well into the 2030’s. Nurses in the IDD field don’t always get paid like other fields due to the state’s reimbursement model making training our direct support medical technicians even more important.

“Anytime you get the opportunity to promote the excellence of our profession and share the RHA culture of care and compassion… it allows us to improve the quality of services for those we support,” said Davis. “All while continuously building upon and growing our network of support through other people, providers, and leaders.”

For More information about RHA Nursing Jobs go to RHA Careers.

RHA Acquires Carteret Counseling

RHA Health Services acquired Carteret Counseling, a private counseling clinic located in Morehead City, NC in March.

RHA will provide Substance Abuse Intensive Outpatient Services (SAIOP) which is a structured individual and group addiction service that assists adults and adolescents to begin recovery and learn life skills for recovery maintenance.

Medicaid, Tricare, IPRS and BCBS insurance will be
accepted.

For more information contact: [email protected]

ProAct Conference 2019

The first annual ProAct Conference was held in High Point, NC
on March 6, 2019, with Jeanne Duncan delivering the keynote message. RHA has committed to hold an annual conference for all certified instructors and instructor trainers with the goal of continuous learning, focus on related clinical content, and opportunity for Instructors to share and learn from each other.
In 2017, RHA created ProAct, a person-centered, trauma-informed, integrated training program to develop employee competence in crisis prevention and intervention. Following approval by NC DMH/DD/SAS, ProAct was launched in early 2018 with the initial emphasis on training and certification of Instructor Trainers and Instructors.
As a part of the ProAct Launch Plan and based upon the 2018 implementation experiences, a complete curriculum review and revision was conducted. Curriculum feedback was solicited from RHA Leadership, RHA employees, ProAct

Instructors, and the Instructor Trainer Team. The initial writing team members for the 2019 Edition included: Genny Pugh, Eric Gabriel, Roger Jones, Dotty Bell, and Ken Martin. The draft review and field test team members were: Ken Martin, Erika Odom, Herb Smith, Cristin Parrish, Bennedeta Kelly, Ron Hawkins, and Kenya Rankin.
RHA’s ProAct 2019 Curriculum provides competency-based training, influenced by evidenced-based practices and committed to promoting non-violent practices and supporting person-centered approaches. As of March 15, 2019, there are 8 certified Instructor Trainers and a total of 53 certified Instructors training.

For more information contact [email protected]

Deaf and Hard of Hearing Program

RHA Behavioral Health is home to a nationally recognized program of behavioral health services for people who are Deaf or hard of hearing.  This year alone we have provided consultation to the states of Georgia, Wisconsin, and Minnesota on service delivery and program development for services to this population.  The RHA Deaf and Hard of Hearing (DHH) program is presenting at BreakOut, the only national Mental Health and Deafness conference in the nation, later this year.

RHA Health Services Deaf & Hard of Hearing Program

The RHA DHH Program began with a Coastal Care contract in the Wilmington area in 2010.  Smoky Mountain Center (SMC) soon followed suit, contracting with RHA to serve the western part of the state in 2011. OPC (Orange, Person and Chatham Area Program contract) was added to the SMC contract in 2012. Alliance contracted with RHA in 2013, making the DHH program statewide.

RHA  Health Services was granted a contract with the State Division of Mental Health to administer the DHH program.  Initially, the contract was for $1.4 million. The contract grew to $1.6 million in the fiscal year 2018 and additional staff positions were added throughout the year.

There are a total of nineteen positions within the RHA DHH program; ten licensed clinical therapists, including two licensed psychologists, six outreach consultant coordinators, one business manager, one administrative support person and one director.  All are fluent in both English and American Sign Language.  Most of the team is Deaf or hard of hearing.  DHH staff is located in offices or can be available to see consumers in Asheville, Lenoir, Charlotte, High Point, Burlington, Raleigh, Lumberton, Fayetteville, Wilson, New Bern and Wilmington.  In addition, polycom services are available throughout the state with Deaf and hard of hearing consumers connecting with clinicians from the location nearest to them through polycom.

RHA Behavioral Health’s DHH Services include comprehensive clinical assessment, case coordination and consultation, mental health and substance abuse counseling and therapy, outreach, as well as education and referral services.  During this fiscal year, Peer Support Services have been added at three locations.  Additionally, a statewide online video NA meeting for the deaf has been launched.

Regardless of the type of behavioral health services needed by someone who is Deaf or hard of hearing, DHH staff can provide assistance with determining communication needs, finding resources related to hearing loss, and assessing the cultural impact of deafness on treatment.  No matter the type of program you work in or services you provide, if you are serving someone with hearing loss, the DHH program can serve you!  Contact us with any question or concerns you might have.

Remember, anyone can contact the DHH program to refer consumers or request information or consultation – and we encourage you to do so!

Watch our Brief Video overview about the DHH program

Linda Harrington, LCSW, Director 919.825.2869  [email protected]
Lindsey Gray, Business Manager  919.518.9293  [email protected]

Team RHA Gives Back

RHA Health Services Gives Back 2018 Hurricane FlorenceWilmington, NC – In September, Hurricane Florence hit North Carolina with enough wind speed to uproot trees and cause widespread power outages throughout the Carolinas. It also caused flooding along a long stretch of the North Carolina coast, from New Bern to Wilmington. Most major roads and highways in the area experienced some flooding, with large stretches of I-40, I-95, and US Route 70 remaining impassable for days after the storm had passed. The city of Wilmington was cut off entirely from the rest of the mainland by floodwaters. That’s where Operation BBQ Relief comes in.

During the aftermath, John Gibbons, RHA Director of Case Management-CAP (Community Alternative Program Services) donated a day to working with Operation BBQ Relief and The American Red Cross. They delivered meals to the hard-hit city of Wilmington, NC. Most of the food was donated by Smithfield’s Foods who provided a dozen 18-wheelers on site.

John left his home near Raleigh at 4 AM and arrived in Wilmington at 6 AM. He helped with all aspects including loading the cooker with meat, seasoning/saucing the meat, and packaging containers to send off with delivery runners to the community. They served 14,400 plates on this day but had serviced over 266,000 plates that week! John said, “It was an incredible experience to serve that community.” And his work did not go unnoticed.

“The employees in our company were blown away by your willingness to give of your time and talent for our hurting city. You never cease to amaze us! Thanks for all you do!”
-Pattie Weaver-Griglock
Personal Product Advisor Wilmington Medical Supply

“Good afternoon everyone! I just wanted to give a HUGE SHOUT OUT to John Gibbons, Director of Case management for RHA Health Services. He is with a group of volunteers cooking and serving thousands of hot lunches and dinners today in Wilmington! His group has been waiting for two weeks to come and serve our community. It is inspiring to see a member of an agency that we serve, come and give his time to give back to our city in this time of distress. Thanks John for all that you and your group are doing! We truly appreciate it!”
-Tom J. Grazioso
Director of Inside Sales, Incontinence Division/Wilmington

Operation BBQ Relief was founded in May 2011 in response to a need for relief efforts in tornado-stricken Joplin, Missouri. Volunteers from competition BBQ teams from eight states answered the need to help feed displaced families, police, fire, National Guard and emergency personnel. Operation BBQ Relief continues to respond to natural disasters.

RHA Health Services Gives Back 2018 Hurricane Florence

Read more to learn about Operation BBQ Relief and RHA’s Giving Back >>>

The Recovery Education Center

Expressing Emotions Through Art Helps in Recovery

At RHA Behavioral Health in High Point, NC, facilitators in the REC Center’s Creative Arts Group assisted participants with expressing emotions through art. They learned to connect their emotions and thoughts to colors, patterns, textures, and images. Some of the artwork created in the recovery class is personal and others have a theme. Most recently, participants were guided through an activity to help them process events in the area such as the devastation of hurricanes Matthew and Florence. They also discussed the aftermath of 9/11-how they were personally affected, and how their communities responded.

Darkness Turns to Light

Through art, they were given the opportunity to show what they all concluded: Darkness Turns to Light. In the panels on the left, participants chose color palettes and patterns to reflect what their storms (“Darkness”) look and feel like. They demonstrate turmoil, hate, destruction, chaos, devastation, loss, battles, hurricanes, tornados, and anything else that a storm can bring. The results of these storms can be physical, mental, financial, and emotional. They are painful.

The Light That Comes After the Darkness is Healing

In the panels on the right, participants chose color palettes and patterns to reflect what the aftermath of their storms (“Light”) looks and feels like. Specifically, they wanted to show the light that can come from darkness. These panels represent unity, peace, community, love, rebuilding, rising from the destruction, support, serenity, and gratitude. Surviving life’s storms can renew a person, a family, and a community. The light that comes after the storm is healing.

The contrasting colors and styles of design display the contrasting emotions and thoughts the participants experienced during and after recent storms, literally and metaphorically. By focusing on the light that comes after the darkness, participants have re-defined what it means to be survivors.

Written by Marissa Salvitti, NCCPSS
Recovery Education Center Class Facilitator
High Point Walk-In and Wellness Center

The RHA Recovery Education Center (REC) offers information, treatment and empowerment to people with mental health and substance use challenges. It provides an educational environment built around five key recovery concepts: hope, personal responsibility, self management education, and self-advocacy support. 

Learn more about our Outpatient Based Services below:

Outpatient Based Services in North Carolina