Category: Company News

RHA Opens New IDD Services Facility in Rogersville, TN

Rogersville, TN – RHA Health Services is proud to announce the opening of a new facility in Rogersville, dedicated to providing exceptional care and support for individuals with intellectual and developmental disabilities (IDD).  

Located at 209 S. Depot Street, Rogersville, TN 37857, the new facility will offer a range of services, including community living, family model residential supports, personal care, and supported employment. These services are designed to support individuals in living fulfilling, independent lives within their communities. 

 “We’re thrilled to be bringing our services to Rogersville. This new facility is a big step in our mission to make a positive impact in the community and help more people lead fulfilling lives,” said Amanda Maez, Program Administrator.

The opening of this facility demonstrates RHA Health Services’ dedication to providing quality care in Tennessee. RHA Health Services is proud to play a crucial role in promoting independence, improving quality of life, and fostering community integration for individuals with disabilities across the state.

Young man with cerebral palsy laughing outdoors in city. He is using a wheelchair.
                                                             

About RHA Health Services: 

RHA Health Services is a leading provider of comprehensive support and care for individuals with intellectual and developmental disabilities (IDD), mental health issues, and substance use challenges. Established with a commitment to quality care and community integration, RHA offers a wide range of services and operates across multiple states, working closely with local communities, and government agencies to ensure that individuals receive the tailored support they need to live fulfilling and independent lives. 

For more information about our services in Rogersville, please visit rhahealth.org/IDDTN or contact us at 423.500.5803. 

From Clinician to NC Behavioral Health Director – Rachel Kilgore Shares What It’s Like to Work for RHA

Rachel Kilgore, Behavioral Health Director for the Concord and Lexington offices in North Carolina, began her career at RHA providing direct support. Nearly nine years and four positions later, Kilgore interviews and hires candidates to fill a wide variety of Behavioral Health positions in her offices. We interviewed her to learn more about her career path and the available jobs at RHA. 

 

Why did you apply to work for RHA? 

I love the values, the mission, the core of this company; I love the fact that we treat the people we serve like they are a part of our RHA family.   

During your time working here, have you experienced any opportunities for career advancement? 

One of the things I value most about RHA is the opportunity for growth. I began my career at RHA in Wilmington as a clinician in a facility-based crisis center. I have worked in four different positions, moving from direct support to leadership. This November, I will celebrate 9 years working with RHA, and I’m really proud of that accomplishment. 

What inspires you about your work in Behavioral Health services? 

I’m inspired by seeing the difference we make in individuals’ lives. If RHA’s services did not exist, many people we support would likely be hospitalized, institutionalized, or struggle in some way to find quality of life. We make a huge impact, and I just love being a part of it. My career is rewarding because I get to see and experience the positive outcomes of the individuals we serve. 

Tell me about a favorite memory you have working for RHA. 

While working in Wilmington, one individual consistently came in and out of the facility-based crisis center. Essentially, inpatient detox had become a recurring part of her addiction process. After several admissions, I sat down with her to have a conversation. I asked her about her goals and what she envisioned for her life. She told me that she didn’t care for herself because she didn’t feel like anyone else cared about her. Through further conversation and discussing some treatment options, she decided to explore our Substance Use Intensive Outpatient Program. She successfully graduated! I remember being at the graduation in tears (because that’s just who I am), and I asked her how she was able to successfully graduate from the program. She said that when I, a person who did not know her, showed her empathy and care, she began to want more for her life and to take better care of herself

How would you describe RHA’s work culture and environment? 

RHA allows us the opportunity to expand our wings, learn, grow, and develop. In each office I’ve worked in, I’ve I felt that the culture is that of a work family, not just a workplace. 

Since you are involved in the interview and hiring process, what qualities do you look for in potential candidates? 

I look for people who are honest, trustworthy, and can work both independently and within groups.
Since we rely on every team member to be committed to providing quality services, I look for people who are passionate about the work that we do at RHA. We work with people, so it’s important that potential candidates have a passion and a drive for Behavioral Health services. 

What kinds of jobs are available in Behavioral Health services? 

We are looking to hire many positions! We have open positions for associate professionals, which are entry-level positions for people with bachelor’s degrees. We also have open positions for qualified professionals, which require either a bachelor’s degree in the human service field and two years of experience or a bachelor’s degree in another field and four years of experience. We are always seeking licensed clinicians. We are also always seeking peer support specialists, who are people with first-hand recovery experience willing to help others in recovery. 

Why should someone consider applying to work in Behavioral Health services with RHA? 

RHA is a growing, passionate company. Because we thrive by retaining our employees, RHA offers opportunities for career advancement and incentives for continuing education. Honestly, I have stayed at RHA for almost nine years because I have fun here! I’m loyal to RHA because I believe in this company. I tell anyone who will listen how much I love my job and the people I work with. 

Are you or someone you know seeking a fulfilling opportunity to provide mental health and substance use services? Visit rhajobs.com to explore RHA’s open jobs and apply today! 

RHA Health Services Announces New President and Chief Operating Officer

 

Jennifer Lineberger Promoted to RHA’s President

Please join us in extending congratulations to Jennifer Lineberger, who has been appointed as the President of RHA effective March 1, 2024. Jennifer started as a direct support staff before embarking on her career at RHA in 1998, progressing through various roles such as Administrator, VP, and RHA’s Chief Operating Officer since 2009.

As Jennifer assumes the role of President, she brings with her a remarkable blend of business acumen, integrity-driven leadership with a touch of wit, and a steadfast commitment to keeping people at the center of all we do. With these guiding principles, Jennifer is dedicated to fostering a culture of excellence, innovation, and collaboration.

Jennifer’s leadership has fostered growth for others, and she is committed to nurturing talent and empowering individuals within our organization to reach their full potential.

The organization is honored to have Jennifer leading the way, and we are confident that under her leadership, we will continue to achieve remarkable success and make a positive impact in the industry.

 

RHA Welcomes Robert Ham As Chief Operating Officer- IDD Services

We are delighted to announce the newest addition to our RHA family, Robert Ham. With a rich background in various facets of supporting individuals with IDD, Robert brings a wealth of experience and a genuine passion for making a difference.

From his humble beginnings as a DSP to his leadership roles overseeing IDD supports in different states, his journey reflects a deep commitment to serving others. Robert’s approach to leadership, rooted in building strong teams, fostering trust, and promoting transparent communication, perfectly aligns with RHA’s core values.

On a personal note, Robert holds a BBA in Accounting and an MBA, and is a retired CPA licensed in TX. Together with his wife Jenny, they enjoy music, travel, and spending time with family and friends. While Jenny is deeply involved in dog agility competitions with their dog Tango, Tango hasn’t quite developed the same passion yet!

Having been acquainted with RHA for many years, Robert has long admired our organization’s dedication to quality and excellence in IDD support services. With Robert joining our team, we are confident that we will continue to uphold these standards and make a positive impact in the lives of the individuals we support.

Please join us in extending a warm welcome to Robert as he embarks on this new journey with RHA on March 4, 2024.

RHA Implements Accessible Technology in Everyday Life

RHA Health Services is committed to learning about, exploring, and cultivating the use of technology in everyday life. RHA’s office in Memphis, TN, recently implemented focus groups and a technology table at their location.

We reached out to TN Senior Vice President Margaret Gartlgruber to learn more:
“RHA Memphis is in the process of becoming accredited with SHIFT, an online education and accreditation platform that is advancing and standardizing Technology First best practices and programming. As a component of our accreditation process, several RHA Enabling Technology Committee members facilitated a focus group comprised of people supported, direct support staff, and clinical staff of the Memphis Unit. The focus group helped us identify key questions regarding Enabling Technology as a component of RHA’s person-centered support model. We had a productive and engaging discussion that will help us shape how we approach the implementation, training, and monitoring of enabling technology in our service delivery system.”

The Technology table, coordinated and implemented by Assistive Technology Professional Bruce Jones and Chief Information Officer Denise Redfearn, is a prototype to be reproduced in other locations. Available technology included Echo Dot, Echo Microwave, Echo Show 8, Echo Wall Clock, Nest, Ring doorbell, lighted water temperature indicators, voice-controlled patio lights, and smart plugs. RHA aims to implement progressive and accessible technology to enhance the lives of the people we serve. As we learn of new technology that furthers our mission, we look forward to offering even more options. The Technology table is a fantastic opportunity to display and demonstrate the benefits of our current technology.

“The table demonstrates our available technology to persons supported, staff, and other stakeholders,” said Gartlgruber. “We want to ensure that everyone becomes familiar with and excited about the possibilities of Enabling Technology!”

Thank you, RHA Memphis, for leading the way and representing RHA’s mission to implement accessible technology in everyday life!

RHA Health Services Celebrates Direct Support Professionals for DSP Week 2023!

We’re celebrating Direct Support Professional Week (September 10-16, 2023) by highlighting our outstanding DSPs.

RHA’s marketing team recently reached out to administrators in Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee with a simple request: help us identify DSPs who are blooming at RHA. They identified over fifty DSPs who are going above and beyond to provide quality care to the people we support.

Below are some of their stories, words of wisdom, advice, and more.

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP has the heart to take care of and assist others. 

What do you enjoy the most about being a DSP?
I enjoy the opportunity to make a difference in someone‘s life. 

What is one of your favorite memories from your time as a DSP?
While staying at the NC Start East Center, a person I supported improved their health by learning coping skills, exercising, and eating healthy meals. 

What would you tell someone who is considering becoming a DSP with RHA?
Understand the population we serve and why it’s important that DSPs create positive experiences for them. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP understands all that is required to fulfill their duties and obligations. 

What do you enjoy the most about being a DSP?
I enjoy gaining knowledge and understanding. I am thankful for my training in medical care and the people I’ve met and formed friendships with. 

What is one of your favorite memories from your time as a DSP?
My favorite memory was feeling respected by my coworkers when I was named DSP of the Year. I’ve also loved watching the progress made by the people I’ve supported throughout my 13 years with RHA. 

What would you tell someone who is considering becoming a DSP with RHA?
It’s hard work, but very fulfilling. Your hard work pays off when you receive love and respect from your people supported, coworkers, and management. I feel blessed to have been hired at RHA. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP always puts people supported first and cares for them to the best of their abilities. 

What do you enjoy the most about being a DSP?
I enjoy just being around all the individuals. 

What is one of your favorite memories from your time as a DSP?
My favorite memory as a DSP was taking the kids to the Marbles Museum. Seeing them enjoy the different activities made me happy. 

What would you tell someone who was considering becoming a DSP with RHA?
Working as a DSP is a fun experience, and all the people supported have been loving. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP loves helping people. They show respect to the people supported and receive respect in return.    

What do you enjoy the most about being a DSP?
I love helping the people we support. It makes me happy when they’re happy! I try to go above and beyond my duties, and I enjoy helping out my peers.  

What is one of your favorite memories from your time as a DSP?
One of my favorite memories was the RHA talent show. The people supported enjoyed it and talked about it for a long time.      

What would you tell someone who was considering becoming a DSP with RHA?
I would tell them it’s a very rewarding, satisfying job. I enjoy it and can’t picture myself doing anything else.   

 

What does it mean to you to be an outstanding DSP?
I’m beyond flattered to be nominated again for DSP Week. Every day, I try to be an outstanding DSP by setting an example for others; I give this job my all and hope others will be inspired to do the same. It is humbling to be nominated. I will continue to represent those values and make RHA proud. Kobe Bryant once said, “Rest in the end, not in the middle.”  

What do you enjoy the most about being a DSP?
I enjoy making a difference in people’s everyday lives. I take pride in seeing the people I support make personal progress, obtain employment, improve their health, and find their own voice. It’s important for me to end each day knowing I’ve made a difference that goes beyond my paycheck. 

What is one of your favorite memories from your time as a DSP?
We make lots of good memories every day! A recent favorite memory is seeing a person I supported get a new job after years of waiting. The look on his face when he got his first paycheck and jumped for joy made the hard work worth it! 

What would you tell someone who was considering becoming a DSP with RHA?
Make sure you’re here for the right reasons. Show compassion and empathy and try your best to be very patient. Staying Zen will help you overcome anything. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP has compassion and patience. They treat the people they serve with dignity and help provide them with opportunities.  

What do you enjoy most about being a DSP?
I enjoy being a part of people’s milestones and showing them the acceptance they deserve. 

What is one of your favorite memories from your time as a DSP?
One of my coworkers hosted an annual fish fry for staff and the people we support. We would cook each other’s favorite dishes and spend quality time together. 

What would you tell someone who was considering becoming a DSP with RHA?
I would tell someone considering becoming a DSP that the job requires compassion, patience, and relationship-building skills. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP shows empathy and patience and has great communication skills. 

What do you enjoy the most about being a DSP?
I love helping people achieve their goals, whether they are as simple as making a purchase at the grocery store or as complex as planning a beach trip. I love helping them improve their self-confidence and exceed their own expectations.  

What is one of your favorite memories from your time as a DSP?
Recently, I accompanied three people we support on their very first boat trip. We explored Norris Lake and delivered ice cream to other people on the lake. Taking this trip was a goal they had set for themselves, and they achieved it! I will never forget the smiles on their faces. 

What would you tell someone who was considering becoming a DSP with RHA?
I highly recommend RHA to anyone considering working with individuals with intellectual disabilities. It’s a very rewarding job that helps you develop humility, patience, kindness, and compassion. Serving and being responsible for someone other than yourself allows you to grow and develop your character in ways you don’t get the chance to working other jobs. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP goes above and beyond to provide the best care possible.  

What do you enjoy most about being a DSP?
I enjoy knowing what I do brings joy and happiness to others. You never know what battles a person is fighting and how it affects their quality of life. You never know what can turn someone’s day around! 

What is one of your favorite memories from your time as a DSP?
One of my favorite memories was running into someone at the grocery store that previously was in our day program. He was pushing shopping carts and was excited to tell me he moved into his own place and was taking college courses.  

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them working for RHA is a pleasure and a very rewarding career choice. 

 

What does it mean to you to be an outstanding DSP?
 I truly love what I do and being able to provide the people I support with what they need. I can’t see myself doing anything else. 

What do you enjoy most about being a DSP?
I enjoy making a difference in people’s lives – helping them live the lives I would want for myself or my family.  

What is one of your favorite memories from your time as a DSP?
In Colorado Springs in the early 90’s, when I first started working with this population, they weren’t well accepted by the community. I would take the people I supported to the same places over and over, and I remember feeling the community begin to welcome us. 

What would you say to someone who was considering becoming a DSP with RHA?
I feel being a DSP is an easy job when you have the heart for it. I have worked other jobs but didn’t feel as fulfilled as I do working as a DSP. I guess it’s my calling. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP has a lot of patience and understanding. They help the people they support be as independent as possible and make sure they receive the care they need.  

What do you enjoy most about being a DSP?
The most enjoyable part of being a DSP is watching the people we support become more independent, and seeing the excitement and happiness they experience when they learn something new. I also enjoy celebrating their birthdays. The excitement it brings just melts my heart. 

What is one of your favorite memories from your time as a DSP?
My favorite memories come from watching the people I support achieve their personal goals. I love watching them volunteer with Meals on Wheels, helping others in the community. 

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them it’s very rewarding to be able to show love and care to the people we support. You have to be devoted. You will create a lot of great memories and have an amazing time working here. 

 

What does it mean to you to be an outstanding DSP?
It is an honor to be recognized as an outstanding DSP. To be able to help others in need is a great job! 

What do you enjoy most about being a DSP?
I enjoy being able to help others reach their goals and seeing them smile every day. I’m thankful for the great support team I have in my coworkers and manager.  

What is one of your favorite memories from your time as a DSP?
I cherish the memories of grocery shopping, taking van rides, and just going different places with the people we support. Seeing them help with washing their own clothes is also a joy. 

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them you must have the heart to help others in need. If you are understanding and caring, and have love and patience, then this job is for you. 

 

What does it mean to you to be an outstanding DSP?
Being recognized as an outstanding DSP makes me feel proud of my work. I love being of service to the people we support at RHA. 

What do you enjoy most about being a DSP?
I enjoy taking care of the people we support, making sure their needs are met, and making a difference in their lives. It means a lot to know they trust me. When I receive the smiles, the hugs, and the “I Love You’s,” how could I not enjoy being a DSP? 

What is one of your favorite memories from your time as a DSP?
I still think about one of my first memories as a DSP. I was helping a person get ready for bed and had to use the lift. I knew she needed to trust me first, so I reminded her that I would take good care of her. I asked her to trust me, and she agreed. When I laid her down in her bed, she had the biggest smile on her face. I’ll never forget that moment when she knew she could trust me. It’s a wonderful feeling knowing the people I support can depend on me. 

What would you say to someone who was considering becoming a DSP with RHA?
Always remember: safety first. Get to know the people you support. Don’t take anything personally – the people we support have good and bad days, like anyone else. You may face challenges as a DSP, but anything worth having is worth fighting for. This job isn’t for everyone, but if you’re compassionate, empathetic, and patient: Welcome to my world! Come find your niche supporting people.  

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP listens to the people they serve, ensures they are advocated for, and supports them in meeting their own needs. I try to be an outstanding DSP by loving and valuing what I do. It is not just a job; it is a chance to help others and be a part of a supportive community. I truly value all the people I support and am so happy to know my work makes a difference in their lives. 

What do you enjoy most about being a DSP?
I enjoy working with people with different backgrounds, needs, and experiences. We all learn from each other. My experience as a caregiver and mother helps me know how to fight for opportunities to improve the lives of the people I support. As a DSP, I enjoy being a team player, bringing out the best in the people I serve, and being part of a community that fosters positive discussions and engagement.  

What is one of your favorite memories from your time as a DSP?
A child I supported hit me on the back of the head while I was driving. After safely stopping the car, I tried several techniques to understand his frustration. The child could not communicate with words. I asked yes or no questions, maintained eye contact, used flash cards, watched his body language, encouraged him to gesture and point, and used sign language. With patience, I understood that he had dropped his toy on the floor. After I gave it back to him, he hugged me and smiled. This is one of my favorite memories because I was able to utilize and improve my communication skills and the child did as well.  

What would you say to someone who was considering becoming a DSP with RHA?
Without a doubt, I recommend RHA as a place to work. RHA is a company dedicated to employee and client satisfaction and morale, supervisors are knowledgeable and caring, and RHA has great benefits. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP is helpful, dependable, and a team player. I’m proud and pleased to be considered “outstanding” in this field. It shows that my work and efforts don’t go unnoticed. 

What do you enjoy most about being a DSP?
I enjoy supporting people and witnessing their achievements, progression, and growth. It’s so rewarding to be a part of that process. 

What is one of your favorite memories from your time as a DSP?
My favorite memories come from the relationships, laughs, accomplishments, and sometimes even failures. They are just some of the many steps unique to each individual’s progress. 

What would you say to someone who was considering becoming a DSP with RHA?
This job is fulfilling. Be genuine, compassionate, considerate, have integrity, and be willing to learn. 

 

What does it mean to you to be an outstanding DSP?
To be nominated as an outstanding DSP is such a privilege and honor. An outstanding DSP provides the people we support with the care they need to succeed and grow.  

What do you enjoy most about being a DSP?
I enjoy creating meaningful memories with my coworkers and the people we support. As time passes, my team has felt like my family, and there’s nothing better than a family-like work environment.  

What is one of your favorite memories from your time as a DSP?
One of my favorite memories is the Spring Fling. The Spring Fling takes place in the community and gives the people we support an opportunity to meet others outside of RHA and to have some fun while doing it.  

What would you say to someone who was considering becoming a DSP with RHA?
I would say go for it! RHA offers great benefits and supports not only the people we serve, but their employees.  

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP works to increase the quality of life of the people they support. They create an environment where people can blossom and reach their full potential in their homes and communities.  

What do you enjoy most about being a DSP?
I enjoy interacting with the people I support. Coaching them to achieve their personal goals is gratifying on many levels. I also enjoy putting smiles on their faces. 

What is one of your favorite memories from your time as a DSP?
On an outing to the park, I observed the people I support smiling and laughing as ducks approached them. They fed the ducks some oats and frozen veggies. 

What would you say to someone who was considering becoming a DSP with RHA?
My one piece of advice for someone considering becoming a DSP is to evaluate their capacity for caring. The key to success as a DSP is to genuinely care for the people we serve. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP is caring, passionate, patient, and advocates for the people they support. They have knowledge and understanding of intellectual and developmental disabilities. They go the extra mile to help the people they support as well as their peers. 

What do you enjoy most about being a DSP?
I enjoy helping people improve their quality of life, enhance their skills, and reach their goals. 

What is one of your favorite memories from your time as a DSP?
My favorite memories are celebrating holidays and birthdays. I love seeing the excitement it brings to the people we support. 

What would you say to someone who was considering becoming a DSP with RHA?
This is a very rewarding job. Come join us if you are caring, passionate, patient, and are willing to learn about the people we support. 

 

What does it mean to you to be an outstanding DSP?
It’s a privilege and an honor to be recognized as an outstanding DSP. The recognition reinforces my resolve to do my very best to serve the people we support. 

What do you enjoy most about being a DSP?
I enjoy providing the necessary skills and assistance for the people we support to become independent and improve their quality of life. 

What is one of your favorite memories from your time as a DSP?
My favorite memories come from learning from the people I support every day. I’ve learned from them the attitude of love, humility, and gratitude. 

What would you say to someone who was considering becoming a DSP with RHA?
The Scripture says if you serve your fellow man, you’re serving God. Nothing is more fulfilling and rewarding for me than serving those who need our voices, skills, and assistance. If you are loving, patient, and tolerant, RHA is the place for you. 

 

What does it mean to you to be an outstanding DSP?
To be nominated means a lot to me; it tells me I’m doing my job well and I’m appreciated. 

What do you enjoy most about being a DSP?
I love supporting people as they work hard to meet their goals. I enjoy seeing how they get excited about learning and having fun.    

What is one of your favorite memories from your time as a DSP?
One of my favorite memories is the talent show. I love watching the people we serve entertain each other and have fun. It’s so sweet and enjoyable.  

What would you say to someone who was considering becoming a DSP with RHA?
I love my job. We not only help the people we serve, but we also help one another. 

 

What does it mean to you to be an outstanding DSP?
It means a lot to me to be recognized for the work that we do.  

What do you enjoy most about being a DSP?
I enjoy making a difference in the lives of the people I serve. They make a difference in my life too, because I’ve learned a lot from them.  

What is one of your favorite memories from your time as a DSP?
My favorite memories come from seeing people in the community that we used to support. They recognize me like they never left. That lets me know I did my job well. 

What would you say to someone who was considering becoming a DSP with RHA?
Come join our team! Have an open mind because every day is different. We are all here to learn from each other. 

 

What does it mean to you to be an outstanding DSP?
An outstanding DSP provides the best support possible, physically, mentally, or emotionally.  

What do you enjoy most about being a DSP?
I’m honestly passionate about my work. I enjoy advocating for those that cannot advocate for themselves. I enjoy helping people reach goals that some may believe are unreachable. 

What is one of your favorite memories from your time as a DSP?
One of my favorite memories was taking the people we support to Zumba. They had so much fun, and it warmed my heart to see the joy on their faces. 

What would you say to someone who was considering becoming a DSP with RHA?
RHA is one of the best companies I’ve worked for in this field. My time here has been enjoyable. My team is supportive and hardworking, which makes everything run smoothly. 

 

What does it mean to you to be an outstanding DSP?
I try to be an outstanding DSP by coming to work with a smile on my face, ready to make a positive impact in the lives of the people we support and my coworkers. When I’m helping people with their personal hygiene, feeding them, cleaning their wheelchairs, etc., I try to give it my all, even if I’m the last person to clock out. One of my favorite scriptures is Galatians 6:9, ‘‘And let us not be weary in well doing; for in due season we shall reap, if we faint not.’’ It means do not get tired of doing the right thing because at some point (usually when you least expect it) you will receive a reward if you don’t give up.   

What do you enjoy most about being a DSP?
As someone with a disability, many people helped me get to where I am today. I enjoy being a part of someone else’s journey to becoming the best version of themself. I believe a disability is a different ability.  

What is one of your favorite memories from your time as a DSP?
My favorite memories are witnessing the people we support meet their personal goals; for example, one person progressed from being a “two–man lift” to a “stand and pivot”.” I also love seeing their excitement when their families visit. 

What would you say to someone who was considering becoming a DSP with RHA?
I would tell them to have compassion, patience, empathy, be eager to learn, and be a team player. Being a DSP is not the prettiest job, but knowing you are making a difference is very rewarding. 

 

What does it mean to you to be an outstanding DSP?
I’m grateful for those who see me that way. I come to work, do my best, and I have fun while doing my job.  

What do you enjoy most about being a DSP?
I love supporting our individuals.  

What is one of your favorite memories from your time as a DSP?
One favorite memory was taking a person I supported to the park for the first time. I was so excited when I found out she knew how to swing! Another favorite memory was helping a few people make a poster for Nurses Week. They did an awesome job making the poster! 

What would you say to someone who was considering becoming a DSP with RHA?
Ask yourself if you have empathy, compassion, love, understanding, and dedication for the individuals you would support. 

Thank you to the DSPs who participated in this feature, as well as all of the incredible DSPs working each day to help the people we support live life to its fullest potential! It is because of you that RHA continues to be a place #WhereHumansBloom.

If this article has inspired you, or you know someone who may be a good fit in a Direct Support role, please visit rhajobs.com to view available positions near you.

RHA Welcomes Mickey Atkins as New President for North Carolina, Georgia, and Pennsylvania

RHA has carefully considered candidates as RHA’s President since the departure of Nick Sulaiman. We are pleased to announce the search is over as we welcome Mickey Atkins as RHA’s President of North Carolina, Georgia, and Pennsylvania.

“Our company was built on highly relational and dedicated leaders with exceptional experience in serving people living with an intellectual disability, and mental health or substance use needs. Serving this community is one’s greatest honor, and Mickey demonstrates this commitment and experience,” says Jeanne Duncan, RHA’s Chief Executive Officer.

A healthcare executive with almost 30 years of experience in both growing and managing community-based healthcare companies, Mickey’s career started as a CPA and CFO. During these years, he managed all financial aspects of the company, along with acquisitions and legislative efforts.

In 2006, he moved into the CEO role for D&S Residential Services. During his 15-year tenure with D&S, he built a strong management team and ensured the company’s quality remained at the forefront of operations. His dedication to supporting individuals through a person-centered approach was the foundation of the company’s mission and vision.

“I am thrilled to be joining a team that I have admired for some time. This opportunity to continue to support individuals in the community as part of RHA Health Services is exciting and I look forward to sharing my knowledge and skills with the team to add to the great work already being done,” says Atkins.

Mickey lives in Austin, Texas with his wife of 36 years. He has two daughters and one granddaughter. He likes playing golf with friends, traveling with his wife, and listening to good singers/songwriters of country music.

RHA Health Services Welcomes Howell Support Services

RHA Health Services is pleased to announce the acquisition of Howell Support Services, a provider of residential and community-based support services in Goldsboro and Kinston, NC. 

Jerry Howell, Founder of Howell Support Services, said of the acquisition, “We are glad to have partnered with RHA Health Services throughout this process. The people we have supported since 1997 are truly the core of our business, and we know they will continue to receive high-quality service through RHA. We are happy to have found such a good fit for this acquisition.” 

Throughout the acquisition, RHA worked to ensure that those receiving services from Howell Support Services did not experience any interruption to services and that former Howell Support Services employees were seamlessly hired by RHA. 

“We are excited to welcome Howell Support Services to the RHA family,” said Jeanne Duncan, CEO of RHA Health Services. “Together, we will carry on their tradition of providing high-quality services. We look forward to working with people supported, families and guardians, employees, and other partners.” 

RHA is continuing to grow our services across more communities. Are you interested in exploring an acquisition with RHA? Click here to learn more or contact Shaun Roark, Vice President of Business Development, at shaun.roark@rhanet.org. 

About RHA 

Founded in 1989, RHA began as a small provider of support services to people with intellectual and developmental disabilities in North Carolina. Over the years, we have expanded to include a broad range of disability services and continue to add other types of services across multiple states to meet our communities’ needs. Today, RHA provides disability services in Georgia, North Carolina, Pennsylvania and Tennessee. In North Carolina and Pennsylvania, RHA also provides a wide variety of mental health and substance use services as well as support services for those who are Deaf and Hard of Hearing. 

We focus on helping people live their best lives through setting and reaching personal goals, forming and sustaining meaningful community connections and relationships, achieving positive outcomes in health and wellness, and more. Learn more. 

 

Celebrating RHA’s Longest Tenured Nurse for National Nurses Week

RHA’s longest tenured nurse, Marietta “Cookie” Lofton, is celebrating 43 years at the place Where Humans Bloom! This National Nurses Week, RHA expresses our profound gratitude for Cookie and all our nurses dedicated to providing excellent care for the people we serve. We asked Cookie a few questions to get to know her better. 

Describe your role with RHA and overall industry experience.

Cookie: I began my career with RHA in 1980 as a Direct Care staff member on 3rd shift. Over the years, I have been fortunate to fulfill various roles with the Bear Creek facility as an LPN and RN. Currently, I am the RN Team Leader on Blue Bayou. I feel that my integrity, trust, and loyalty to others within the Bear Creek organization has been influential in developing a better medical team and therapeutic relationships with the individuals and families we serve. 

Why nursing? Tell us what inspires you about your work with RHA. 

Cookie: I had never considered a career in nursing, but I feel God always puts the right people in my path to steer me in the right direction. One day while assisting a nurse, she told me that I should become a nurse because of my enjoyment in helping others. So, I began my journey to become the nurse that I am today! I became an LPN in 1991, a RN in 1999, and earned my BSN in 2008.  

Tell us about a time you made a difference in someone’s life through your work.

Cookie: Every day that I have a chance to advocate, promote positive choices, and encourage independence, I feel that I have made a difference in an individual’s life. Throughout my tenure at Bear Creek, I have had opportunities to empower and enrich the lives of individuals who inspire me every day; their unconditional love still melts my heart and makes me smile! 

Outside of RHA, what are your passions and hobbies? 

Cookie: My faith in God and family are two of my strongest passions. I love being grandma to my granddaughter and grand dog. My hobbies include curling up with a good book, shopping for a great sale, or watching Lifetime and Hallmark movies. 

If you’re looking for a rewarding career making a difference in the lives of others, visit rhajobs.com and join our team of dedicated professionals at RHA – Where Humans Bloom! 

 

RHA Health Services Appreciates Our Passionate Teachers

Did you know that RHA Health Services employs teachers at many of our service locations? This Teacher Appreciation Week, we want to express our deepest gratitude for their selfless dedication to the people we serve. To celebrate, we reached out to two teachers to learn more about their stories. Bonnie Robbins and Quin Crandle work at our Tar River location, a residential facility for medically complex children in Greenville, NC. Keep reading to learn more about them!

Describe your role with RHA and overall industry experience. 

Bonnie: My passion has always been to work with special needs students, and I am now in my 39th year as a Special Education Teacher. I worked for the state for 31.5 years and served in many positions. I have been a department chair, exceptional children’s contact person, testing coordinator, and behavior specialist. I tried retirement and it just wasn’t for me! 

Quin: I have been with RHA Health Services for over 20 years. Through the years, I have experienced “ups” and “downs” while teaching. The ups outweigh the downs, thanks to the children that have been admitted into this facility.  

Why teaching? Tell us what inspires you about your work with RHA.

Bonnie: I knew at an early age that I wanted to teach students with special needs. I began volunteering with Special Olympics and I knew that this is where I was destined to be. The children at RHA inspire me every day. They greet me daily with smiles on their faces and no matter how bad I feel, they can turn it around with their laughter. I can come in to teach and feel better because my struggles cannot compare to what some of these children go through. If they can smile and be happy, then so can I. 

Quin: Teaching is a great profession and experiencing these children achieving different milestones makes my role so rewarding. What inspires me the most is seeing these children accomplish things they were told they would never be able to do. RHA provides me with the tools to build upon my knowledge as a teacher and to achieve the best outcomes in my role. 

Tell us about a time you made a difference in someone’s life through your work. 

Bonnie: I look at the students and say, “This is what we are going to do today, and you can do it.” My saying is, “You can do ANYTHING!” I have had the privilege of helping many students become productive citizens with employment and the ability to care for themselves. 

Quin: I am a positive influence that helps my coworkers experience the true purpose of their work through correct training. When they allow the smiles on these children’s faces add meaning to their days, it increases their motivation to come to work and see the children happy! 

Outside of RHA, what are your passions and hobbies? 

Bonnie: I love to travel, even if it is just a day trip. I have traveled to many places, and I will continue to travel as much as possible. I especially enjoy reading and being by the water, lake, beach, pool, etc. 

Quin: Outside of work, I am a caretaker for my family members. I am also a crafter and use my creative skills to supply people in the community with custom-made items. I enjoy seeing the reactions on their faces when they receive their products. I have a strong passion for working with people with special needs.  

If you’re looking for a rewarding career making a difference in the lives of others, visit rhajobs.com and join our team of dedicated professionals at RHA – Where Humans Bloom! 

 

Nurses Week 2023: A message from RHA’s Chief Nursing Officer Robin Correll

Happy Nurses Week! We’re excited to recognize and celebrate RHA’s extraordinary team of nurses across many specialties; including caring for newborns with medical complexities, and people with intellectual and developmental disabilities or behavioral health needs. 

We truly have the best nurses. They demonstrate exceptional compassion and dedication, going above and beyond to ensure we’re providing high-quality care for the people we serve. 

Our nurses make a world of difference in the lives of people we serve, and we are grateful for their tireless effort. Please join us in thanking our nurses for their hard work and unwavering commitment to the health and well-being of others! 

– Robin Correll, Chief Nursing Officer