Employee Celebrates Long Career with RHA – 40 Years and Counting!

Over the last 40 years, Gina Horner has served in many roles at RHA.

RHA Human Resources Manager Gina Horner

She started her career in 1983 in a Direct Care position and is now the Human Resources Manager in Trenton, TN. In celebration of her 40-year anniversary with the company, we asked her a couple questions to get to know her better.

Q: Why RHA? Tell us what inspires you about the work we do.

A: I am asked this question frequently. My answer has always been: “Why not?” If I make a difference in the life of just one person supported, that makes everything worthwhile. It is always rewarding to watch them accomplish something independently after working hard to achieve their goals. This work is a passion that comes from within.

Q: Outside of RHA, what are your passions and hobbies?

A: I have had two children and now four grandchildren while employed. My interests include spending time with my grandchildren, shopping at antique malls, and traveling. My travels have included Ecuador, France, Germany, and on many occasions, the beach. No day is the same at RHA. My career has always afforded me the opportunity to balance work with my personal life. RHA is “Where Humans Bloom,” and I am still blooming.

Congratulations on 40 years, Gina! Thank you for sharing your passion for your work. We are so fortunate to have you on our team!

Reimert Elected President of the PAPRS Board

Rochelle Reimert, Assistant Operations Director of Psychiatric Rehabilitation (PR) Services at RHA, was recently named President Elect of the Pennsylvania Association of Psychiatric Rehabilitation Services (PAPRS) Board.

Rochelle Reimert, Assistant Operations Director of Psychiatric Rehabilitation (PR) Services at RHAA volunteer Board supports the PAPRS mission to promote a system of integrated and holistic services to support mental health recovery so that individuals can achieve success and satisfaction in the living, learning, working and social environments of their choice. This is achieved through education, technical assistance, advocacy and networking – providing access, information, and strategies to implement state-of-the-art PR and recovery-oriented principles and practices throughout the Commonwealth.

Reimert has been involved with PAPRS since 2014, serving on both the Board and the Education and Consultation committee, of which she is currently Co-chair. Reimert says, “Serving on the PAPRS Board is important because it is not only promoting our services, but PR throughout the state. It has allowed me to be part of the education of Pennsylvania’s workforce, support and advocate for funding, take part in regulatory issues, and promote PR principles. I want to help transform people’s lives wherever possible. This allows me to.”

Reimert has worked in behavioral health services since 1995, and as the Assistant Operations Director of PR Services, she manages three RHA PR programs covering Lehigh, Northampton, Carbon, Monroe, and Pike counties in Pennsylvania. She credits her hard-working team for mutually supporting and sustaining their passion for recovery and rehabilitation. Referencing RHA’s “Where Humans Bloom” slogan, Reimert says, “I knew this was a good match for us in PR….this is what we do. We provide hope and encouragement to teach skills and build support. We help individuals transform their dreams into actionable goals.”

Congratulations, Rochelle, on your election and well-deserved success. We are glad you’re a part of the RHA family!

RHA Employee Celebrates 11 Years at the Place #WhereHumansBloom!

Marianne T. is an RHA Business Manager in North Carolina who celebrated her 11-year anniversary with the company in July.

“I started working with the Foothills Service Center area in 1995. In the early 2000s, the company was vested and we wound up going through three new management companies in a matter of months, which caused drastic upset with the community of people we serve… In 2010 or 2011, RHA finally took over and I was committed to making sure that they were successful so that we could provide stability for the people we supported.”

Marianne began as a Business Manager with RHA, helping identify training opportunities, billing efficiencies, and other areas of improvement that could elevate the experience of the people supported at the Foothills Regional Treatment Center. Over the years, she has had the opportunity to work in a variety of roles supporting project management, office transitions, special projects, and more.

“I’ve always said if you need someone to break down a big project, give it to Marianne,” said Tina H. when complimenting Marianne on a recent position change. “You have stepped into your new position with a lot of thought and investigation. I appreciate how you have moved into it with such grace.”

“Marianne is quite the generous lady… She sewed all FRTC staff a personal cloth mask and in addition, delivered to the unit…. Thank you Marianne for caring for the RHA team,” Angela N. said after Marianne hand-sewed masks for staff members at the Foothills Regional Treatment Center during the height of COVID.

After eleven years with the company, Marianne says that there’s never been a dull day– and she wouldn’t want to be anywhere else.

“Every day is an adventure because every day we are figuring out how we’re going to make the next thing work successfully.” She said, “The thing about RHA is that the mindset is ‘we are going to do whatever it takes to succeed, and we are all going to do our best to make sure it does.’ And even when things don’t succeed, the people in charge come back and say, ‘Let’s look at this and figure out how to do it better next time.’ RHA just does not fail.”

Thank you, Marianne, for your commitment to RHA and the people we support!

Inspired by Marianne’s story? Visit rhajobs.com to learn more about available positions and apply now!

 

PA Assertive Community Treatment Team Wins Award for Outstanding Service

We are excited to announce that one of RHA’s Assertive Community Treatment Teams (ACTT) recently accepted an award from the Carbon-Monroe-Pike Mental Health and Developmental Services Advisory Board recognizing their outstanding contribution to the community!

Stroudsburg, Pennsylvania Assertive Community Treatment Team celebrating their award for outstanding service

RHA’s ACT Teams are groups of mental health professionals that work 24/7/365 to offer a full range of support services to people with serious or persistent mental illness and/or behavioral health needs. The award-winning team, located in Stroudsburg, PA, has been an active part of its community since its inception in 2010. They provide services in Carbon, Monroe, and Pike counties. Ashley Lerner, Operations Director of the ACT Team, says they most often meet with individuals dealing with mental health or housing crises. The team connects them with resources to help them live active, meaningful lives, integrated in their community. ACT Teams travel to people to provide personalized care with no waiting list, no time limit, and with an emphasis on community support. After receiving ACTT services, people supported often report a significant reduction in crisis situations such as homelessness, incarceration or repeat-hospitalizations.

The multi-functional Stroudsburg team consists of a team leader and assistant, mental health professionals, nurses, and housing, vocational, drug/alcohol, and certified peer specialists. Lerner attributes the team’s success to team morale and accountability, saying, “The ACT Team is amazing, and they work so well together, jumping in when needed. In order to be successful, you need a team that believes in the same values, purpose, goals and mission. At a management level encouraging promoting autonomy and celebrating successes is important. This is just one of the many things we do to show our team members that they are valued.”

In celebration of the team’s success, we reached out to members, asking them to share a memorable experience serving in their community. Here is what they shared:

“To me, there is something so inherently different about our team- the cohesiveness, the way we communicate, the way we can finish each other’s sentences. We have seen the people we support at some of the lowest points in their lives, and to be able to work together to support, uplift, and empower them is a gift. To see someone go from being unhoused and unemployed, without family and support, to gaining housing, support, and income that meets their needs is amazing and a true testament to their resilience and strength. For people to let us in and trust us to guide them in personal growth is truly what it’s all about.” – Kimberly Dugan, ACT Team Leader

“A memorable experience: taking a client out into the community for the first time after a yearlong COVID lockdown for a cup of coffee at Dunkin. She was extremely appreciative, almost to the point of tears.” – John Malia, Nurse

“One of the people we supported a few years ago has a great success story. He had been with us for about 3-4 years and was interested in taking classes. He often asked me for advice regarding school and job searches. He took a class in auto mechanics. Initially, he wanted to repair his own vehicle.  As he was going through the class, I watched his self-esteem and confidence grow. Shortly after he finished the class and began his job search, he expressed an interest in graduating from ACT services. Over a few years, I had watched this man go from a person who was unsure of himself to a person with confidence; not just in his abilities to get through that class, but to get through life. He was ready to graduate. Our last visit was more of a formality. I observed no nervousness. He was just matter of fact, and his confident smile said it all: his life was waiting…he was ready.” – Carol Van Norman, Certified Peer Specialist

Congratulations, Stroudsburg ACT Team! We are proud of your success and the impact you are making in your community!

RHA is Excited to Announce Tormeica Allison as the Executive Director of Care Management

Since she first joined RHA as a nurse in 2004, Tormeica Allison, MSN, RN, NE-BC has embodied why RHA Health Services is a place Where Humans Bloom. Since then, she has grown her career, her education, her family, and her extensive skillsets – and we’re thrilled to welcome her back into a new role.   

With the goal of adding Care Management to the list of services we provide, RHA knew we needed someone with an understanding of the company, the right experience and education, and the leadership skills to spearhead this new endeavor.  

RHA’s CEO Jeanne Duncan said, “We knew Tormeica would be a great fit for this role, and we’re excited to announce she’s returning to RHA as the Executive Director of Care Management. Her specific experience and expertise will ultimately help RHA be able to provide even more personalized care to the people we serve, and we’re grateful for her continued leadership.” 

Allison’s background in nursing coupled with her leadership experience will be instrumental in making RHA’s care management model successful.    

“Care management and care coordination are essentially in the DNA of a nurse and a main component of our training…caring for the whole person, which is what the Tailored Care Management model by the State of NC is seeking to achieve for the behavioral health and I/DD population through managed care,” said Allison.  

RHA’s Care Management program is expected to launch in December of 2022, and we’re excited to expand the capacity for ways RHA can provide care and services to the people we support. 

Behavioral Health Clinical Director Sharlena Thomas said, “Care Management involves ‘whole person care’ by attending to any need a person may have through assessment, planning, coordination, arranging and linking to appointments, monitoring attendance and efficacy, and communicating to multiple providers involved through a person’s care. We are excited about this opportunity to improve health outcomes through care management services.”  

Throughout Allison’s time at RHA, she’s appreciated the flexibility with her work/life balance, close relationships with her coworkers, and opportunities for professional development.  

Allison said, “When I came back [to RHA], it still felt like home. A lot had changed, but the culture hadn’t changed – and I was grateful for that.”  

RHA is currently recruiting a dynamic team of Care Management Supervisors across NC. To learn more about these and other opportunities, please click here.

Seeking Behavioral Health Clinicians to Join RHA’s Team — Where Humans Bloom!

People are at the center of everything we do at RHA — including the people we support, their families and communities, and our valued team members. It is because of our dedicated team of professionals that RHA continues to be a place #WhereHumansBloom!

This video highlights the incredible work that our Behavioral Health Clinicians do every day. If you or someone you know is interested in joining our team, please visit our Careers page to see our current openings and apply now to join us in making a difference in the lives of others.

RHA Team Members Named 2021 Most Valuable Clinicians

RHA’s Buncombe County CST Team comprised of Carolyn S., Cecilia H. & Aaron G. were recently awarded the Most Valuable Clinicians of 2021 award by the North Carolina IPS Coalition. 

The CST Team embodies the tenant of integrated behavioral health services and employment. They assist with concrete needs (e.g., identification and exploring job interests) and provide critical support and communication around symptom management and wellness tools. They are a great team to partner with!”

Congratulations to Aaron, Cecilia, and Carolyn for their outstanding work. We are grateful to have you on our team!​

The award winners are pictured left to right.
From left to right: Aaron, Cecilia, Carolyn.

RHA Password Reset Required Jan. 26, 2022

As of Monday, January 26, 2022,  all RHA system users (excluding DSPs) will be required to update their passwords (for access to Citrix and RHA’s email system). Instructions to complete this password reset are below.

If you have issues, reach out to Solutions Center at solutions@rhanet.org or 877-797-4636.

Instructions to Reset Your RHA System Password

Login to Citrix. https://citrix.rhanet.org/

 

 

 

 

 

 

 

You will be prompted to reset your password.

Use a STRONG password to include:

  • Uppercase letter
  • Lowercase letter
  • Number
  • Special Character
  • At least 10 characters long
  • Do not reuse your previous passwords

 

 

 

 

 

 

 

 

A set of instructions will appear in Citrix:

After resetting your password on Citrix, you will now need to alter your other devices to the new password. For mobile phones, go to Settings, Mail option, Account (RHA account), and change Password. If you are connected to RHA WiFi, you must disconnect and “Forget” the WiFi, then reconnect with your new password.  For any secondary computers, you must enter your new password. If you have issues, reach out to Solutions Center at solutions@rhanet.org or 877-797-4636.

Thank you.

 

For Office 365 Users:

  • Go to Office.com
  • Click Sign In
  • Click Forgot Password
  • Follow the instructions to enter a new password

 

Change password on mobile phone

  • Go to Settings
  • Mail option
  • Account (choose your RHA account)
  • Password
  • Enter your new password

 

Change WiFi password on a RHA network

 Locate RHA and then Forget.

 

 

 

 

 

 

 

 

 

 

Reconnect to RHA WiFi, and enter your username and new password.

 

 

RHA Password Reset Required Jan. 10, 2022

As of Monday, January 10, 2022,  all RHA system users (excluding DSPs) will be required to update their passwords (for access to Citrix and RHA’s email system). Instructions to complete this password reset are below.

If you have issues, reach out to Solutions Center at solutions@rhanet.org or 877-797-4636.

Instructions to Reset Your RHA System Password

Login to Citrix. https://citrix.rhanet.org/

 

 

 

 

 

 

 

You will be prompted to reset your password.

Use a STRONG password to include:

  • Uppercase letter
  • Lowercase letter
  • Number
  • Special Character
  • At least 10 characters long
  • Do not reuse your previous passwords

 

 

 

 

 

 

 

 

A set of instructions will appear in Citrix:

After resetting your password on Citrix, you will now need to alter your other devices to the new password. For mobile phones, go to Settings, Mail option, Account (RHA account), and change Password. If you are connected to RHA WiFi, you must disconnect and “Forget” the WiFi, then reconnect with your new password.  For any secondary computers, you must enter your new password. If you have issues, reach out to Solutions Center at solutions@rhanet.org or 877-797-4636.

Thank you.

 

For Office 365 Users:

  • Go to Office.com
  • Click Sign In
  • Click Forgot Password
  • Follow the instructions to enter a new password

 

Change password on mobile phone

  • Go to Settings
  • Mail option
  • Account (choose your RHA account)
  • Password
  • Enter your new password

 

Change WiFi password on a RHA network

 Locate RHA and then Forget.

 

 

 

 

 

 

 

 

 

 

Reconnect to RHA WiFi, and enter your username and new password.